Technical Support Specialist for Azure Cloud Solutions
hace 1 semana
Overview:
We're seeking a customer-oriented, multilingual Tech Support Engineer to work on behalf of our client to resolve difficult customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.
Driving Exceptional Outcomes with Purpose-Built Solutions
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
We're looking for someone who craves problem-solving, finding improvement in process, learning, and working within a diverse global team.
Responsibilities:
The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
You'll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
This role requires:
- Escalating complex or atypical cases to higher-level technical support as needed.
- Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintaining documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Qualifications:
We're looking for individuals who are:
- Technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
- Lovely technology, understand it, and are adept at using it.
- Proficient in both written and oral English.
- Possess excellent communication skills.
- Creative problem solvers.
Additional Requirements:
1 year of technical and customer support experience is required. Proficiency in both written and spoken English and Portuguese is necessary. Higher-level technical education is preferred. Certifications relevant to the product are helpful.
Estimated Salary Range: $80,000 - $110,000 per annum, depending on qualifications and location.
-
Technical Solutions Specialist
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:Tek Experts is a technology services company that delivers specialized solutions to clients. As a Technical Solutions Specialist - Microsoft Azure, you will be responsible for providing exceptional customer support experience with Microsoft.Your primary goal will be to own, troubleshoot, and solve customer technical issues using collaboration,...
-
Technical Solutions Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a skilled Technical Solutions Specialist to join our Azure Platform Technical Support team. This role involves providing world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.As a Technical Solutions Specialist, you'll work as part of a highly collaborative team...
-
Highly Skilled Azure Cloud Support Specialist
hace 1 semana
San José, San José, Costa Rica Tek Experts A tiempo completoAbout Tek ExpertsTek Experts is a tech services and support company that delivers specialized and unique solutions for clients. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.Job Title: Highly Skilled Azure Cloud...
-
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We are seeking an experienced Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. This team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.The ideal candidate will have a strong background in IT or technical work, with expertise in...
-
Cloud Support Engineer
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverviewTek Experts is a technology services company dedicated to delivering innovative solutions for clients. We are a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.We are part of TeKnowledge, where innovation meets purpose. Our mission is to transform the tech landscape globally by providing advanced...
-
Technical Support Specialist for Cloud Solutions
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoJob OverviewWe are seeking a skilled Technical Support Engineer to join our Microsoft Intune team. As a member of this team, you will play a critical role in providing reactive support for mobile device management cases in the Azure cloud environment.Your primary responsibilities will include deploying internal configurations and policies that govern how...
-
Cloud Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoWe are seeking a skilled Cloud Technical Support Specialist to join our team at Tek Experts. In this role, you will provide exceptional customer support and technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.The Azure Platform Technical Support (APTS) team provides world-class...
-
Azure Cloud Infrastructure Specialist
hace 1 mes
San José, San José, Costa Rica Precision Medicine Group A tiempo completoJob Title: Azure Cloud Infrastructure SpecialistWe are seeking a highly skilled Azure Cloud Infrastructure Specialist to join our team at Precision Medicine Group.About the RoleThis is an exciting opportunity to work in a hybrid environment, supporting Azure/0365 and infrastructure services. As an Azure Cloud Infrastructure Specialist, you will be...
-
Cloud Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Cloud Software Group A tiempo completoEmpowering Customers with Exceptional SupportWe're seeking a highly skilled Cloud Technical Support Specialist to join our team at Cloud Software Group. This role will be responsible for delivering world-class customer support in a fast-paced environment, ensuring our clients receive the best possible experience.About Us:Citrix and TIBCO's recent merger has...
-
Financial Cloud Support Specialist
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:At Tek Experts, we deliver specialized and unique solutions for clients, driving exceptional outcomes with purpose-built solutions. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.Estimated Salary: $80,000 - $120,000 per year (dependent on experience).As a Financial Cloud Support Specialist, you will be...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completo**About the Role**We're seeking a Technical Support Specialist to join our Microsoft Intune team. As a member of our team, you'll work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Responsibilities**The Microsoft Intune team provides reactive support for mobile...
-
Cloud Support Specialist
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoWe are seeking an experienced Cloud Support Specialist to join our team at Tek Experts. This is a challenging and rewarding role that requires technical expertise, strong problem-solving skills, and excellent customer service.Key Responsibilities:Provide technical guidance across teams to resolve complex technical issues for medium and large...
-
Cloud Infrastructure Support Specialist
hace 4 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverviewWe're seeking a customer-oriented Cloud Infrastructure Support Specialist to work on behalf of our client to resolve complex customer cases. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.Driving exceptional outcomes with purpose-built solutions.Tek Experts is...
-
Senior Cloud Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Tek Experts A tiempo completoJob DescriptionWe are seeking a skilled and customer-oriented Senior Cloud Technical Support Specialist to join our team at Tek Experts.This role is perfect for someone who loves technology, understands its complexities, and is adept at using it to resolve issues. You will work with customers to resolve software issues, collaborate with colleagues to...
-
Cloud Solutions Architect
hace 3 semanas
San José, San José, Costa Rica Encora A tiempo completoAt Encora, we are seeking an experienced Cloud Solutions Architect to lead our team as a senior expert in Azure technologies. With over 9,000 professionals worldwide, our global company offers software and digital engineering solutions through various practices, including Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience,...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. Key Responsibilities:The successful candidate will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This includes resolving complex technical problems for...
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Tek Experts A tiempo completoCompany OverviewTek Experts is a technology services and support company that delivers specialized and unique solutions for clients. Our agile, relationship-based support helps large enterprises thrive.About the RoleWe're seeking a customer-oriented Technical Support Specialist to work on behalf of our client to resolve complex customer cases. This role...
-
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Technical Leadership Role for Azure Platform Support
hace 1 semana
San José, San José, Costa Rica Tek Experts A tiempo completoJob OverviewWe are seeking a highly skilled Technical Leader to manage our Azure Platform Technical Support (APTS) team. This individual will be responsible for ensuring exceptional customer service across technical service lines and driving business growth through innovation.The ideal candidate will have 3-5 years of experience in technical support,...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we're seeking a skilled technical support specialist to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.**Key Responsibilities:**Provide technical guidance across teams by...