Technical Support Specialist with Computer Services Expertise
hace 1 semana
We are seeking a highly skilled Technical Support Specialist to join our team at Teleperformance Costa Rica.
The ideal candidate will have a strong background in Computer Services and excellent communication skills.
This role is responsible for providing top-notch support to clients, addressing their product inquiries, and resolving technical issues efficiently.
Key Responsibilities:- Provide guidance and information to clients on product-related matters.
- Process Return Merchandise Authorizations for purchases and services.
- Demonstrate technical expertise to diagnose and resolve complex technical issues.
- Maintain accurate records of customer transactions and correspondence.
- High school degree or equivalent.
- Strong technical knowledge in Computer Services.
- 1-2 years' experience in a call center environment with excellent phone skills.
- 1-2 years' experience providing product technical support.
- A competitive salary range that reflects the level of expertise required for this role.
- Ongoing training and development opportunities to enhance technical skills.
- A dynamic work environment with a team of experienced professionals.
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