Technical Support Specialist

hace 6 días


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Service & Support (CSS) team is a critical part of this mission, providing timely technical expertise to commercial customers worldwide.

The CSS team within Microsoft is responsible for building trust and confidence with customers through delivering seamless support experiences. As a Technical Support Engineer, you'll own, troubleshoot, and solve customer technical issues, accelerating your career growth by honing your problem-solving, collaboration, and research skills.

This role offers flexibility, allowing you to work up to 50% from home. You'll be part of a culture that values respect, integrity, and accountability, creating an inclusive environment where everyone can thrive.

We're looking for a talented individual with a passion for delivering customer success. If you have 3+ years of technical support experience or equivalent, a Bachelor's Degree in Computer Science or related field, and fluency in English and Spanish, we'd love to hear from you

In this role, you'll:

  • Review, investigate, and resolve customer technical issues, collaborating with teams and leveraging troubleshooting tools
  • Participate in communities with peer delivery roles and develop specific technical and professional proficiency
  • Identify potential product defects and provide feedback to senior engineers, contributing to Microsoft product improvements

To succeed in this role, you should have:

  • Windows System Administration, Configuration, including a good basic understanding of Event Logs and Auditing, Performance Monitor, and Troubleshooting hangs and crashes in Windows
  • Familiarity with Remote Desktop Services configuration and management

We offer a competitive salary range of $85,000 - $110,000 per year, based on location and experience. If you're passionate about delivering exceptional customer experiences and want to accelerate your career growth, apply today



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