Customer Service Operations Representative

hace 3 semanas


San José, San José, Costa Rica TD SYNNEX A tiempo completo

Job Overview:

The Customer Service Operations Representative will provide top-notch telephone and email support to customers, resolving simple shipping, credit, returns issues, and entry-level product support in a timely manner.

About the Role:

  • Provide exceptional customer service to internal and external customers.
  • Create Service Requests and associated tasks for customer calls, emails, faxes, etc.
  • Follow up with customers to ensure the best possible experience.
  • Identify and escalate issues to the appropriate personnel.
  • Perform additional duties as assigned.
  • Maintain accurate notes in relevant systems.

Requirements:

  • High School Diploma Required
  • Able to communicate effectively in English and Spanish
  • Basic clerical and data entry skills
  • Data entry speed of 60 words per minute
  • Ability to work under stress and pressure
  • Maintain confidentiality of sensitive information

What We Offer:

  • $45,000 - $55,000 per year salary range, depending on location
  • Elective benefits tailored to your country
  • Opportunities for career growth and professional development
  • Diversity, Equity & Inclusion initiatives
  • Global networking opportunities

About Us:

TD SYNNEX is a leading provider of technology solutions. We're committed to building a team that represents diverse backgrounds, perspectives, and skills.



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