Customer Service Representative, Airport Operations

hace 4 semanas


San José, San José, Costa Rica American Airlines A tiempo completo
Job Description

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at American Airlines. In this role, you will have the opportunity to work in a fast-paced environment and provide exceptional service to our customers.

Key Responsibilities:
  • Provide information to flight crews, passengers, and customers regarding travel itineraries and schedules.
  • Assist passengers with their queries and concerns in a professional and courteous manner.
  • Process reservations, issue tickets, and facilitate check-in processes for passengers.
  • Verify baggage and inform passengers of excess baggage charges according to airline regulations.
  • Lift and move bags and boxes weighing up to 70 pounds.
Requirements:
  • A high school diploma or equivalent is required.
  • You should have working knowledge of Sabre systems and be proficient in using computer software.
  • The ability to work a variety of shifts, including weekends and holidays, according to operational needs.
  • Excellent communication, organizational, and customer service skills are essential for success in this role.
  • Fluency in English and the native language is required.
Estimated Salary:

$45,000 - $60,000 per year, depending on experience and qualifications.

Benefits:
  • Travel perks: access to over 6,800 daily flights across our global network.
  • Health benefits: comprehensive medical, dental, and vision coverage.
  • Wellness programs: tools and resources to support your overall well-being.
About American Airlines

We are a leading airline that values diversity, equity, and inclusion. Our mission is to provide safe, reliable, and efficient air travel services to our customers. We are committed to building a talented team of professionals who share our values and are passionate about delivering exceptional service.



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