Azure Cloud Support Specialist
hace 1 mes
At Tek Experts, we're seeking a highly skilled Tech Support Engineer to join our Azure Platform Technical Support (APTS) team. As a key member of our team, you'll work closely with our clients to deliver exceptional technical support and expertise on the Azure cloud infrastructure.
Key Responsibilities:
- Provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
- Collaborate with colleagues to solve intermediate and complex technical problems for medium and large companies.
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps.
- Maintain documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments.
Requirements:
- Technical proficiency in IT or technical work, or experience with enterprise support.
- Proficiency in both written and oral English.
- Customer-obsessed, take the initiative, and exceed expectations.
- 1+ year of technical and customer support experience.
- 85% English level both oral & written.
What We Offer:
- Opportunity to work with a highly collaborative team.
- Chance to develop your technical skills and expertise.
- Competitive compensation and benefits package.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
We're part of TeKnowledge – where innovation meets purpose. We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
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