Cloud Support Specialist
hace 4 semanas
Tek Experts is a cutting-edge tech services and support company that specializes in delivering innovative solutions for clients. We are a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.
SalaryThe estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.
Job DescriptionAs a member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. You will work with end users, system administrators, and solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Responsibilities- Communicate with end users/system administrators/solution integrators to identify, diagnose, and troubleshoot their needs.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
To be successful in this role, you will need:
- A strong understanding of IT or technical work, preferably with higher education classwork.
- Proficiency in both written and oral English.
- Experience with enterprise support and technical troubleshooting.
- Able to communicate complex technical issues to non-technical stakeholders.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.
OthersThis is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.
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