Cloud Support Specialist

hace 4 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo
Company Overview

Tek Experts is a cutting-edge tech services and support company that specializes in delivering innovative solutions for clients. We are a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.

Salary

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.

Job Description

As a member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. You will work with end users, system administrators, and solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.

Responsibilities
  • Communicate with end users/system administrators/solution integrators to identify, diagnose, and troubleshoot their needs.
  • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of IT or technical work, preferably with higher education classwork.
  • Proficiency in both written and oral English.
  • Experience with enterprise support and technical troubleshooting.
  • Able to communicate complex technical issues to non-technical stakeholders.
Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.

Others

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.



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