Cloud Solutions Engineer
hace 1 semana
About the Role
Microsoft is empowering individuals and organizations worldwide to achieve more through innovative technologies. We're seeking a skilled Cloud Solutions Engineer to optimize infrastructure and drive customer success.
Responsibilities
- Participate in proactive account management, analyzing performance issues, developing solutions to meet customer needs, and representing their interests.
- Analyze trends and common themes across customers to provide effective service delivery methods.
- Create deliverables addressing common customer needs and support mobile-first, cloud-first strategies.
- Engage in strategic service delivery planning with the virtual account team to strengthen targeted customer relationships.
- Gather customer impressions of products and services, integrating feedback into decision-making processes.
- Seek information about underlying customer needs and allocate resources to optimize the customer experience.
- Develop and communicate realistic performance goals and standards.
- Demonstrate expertise in specific solutions or products, feature functions, or services.
- Provide stakeholder assistance throughout deployment to avoid/resolve technical issues.
Key Performance Indicators (KPIs)
- Drive Customer Success business results by collaborating with multiple team members.
- Identify opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
- Provide actionable feedback across groups about the customer/partner experience and competitor threats.
Requirements
We're looking for an individual with:
- Core Azure Infrastructure skills, including Azure Virtual Machines, Scale Sets, Virtual Networks, VPNs, Load Balancers, Traffic Managers, CDNs, Azure DNS, routing protocols, and firewalls.
- Knowledge of Azure Storage Accounts, Disks, Snapshots, Backup, Site Recovery, File Sync, ARM Templates, PowerShell, CLI management, Azure Automations, Subscription and Governance Management, RBAC, Azure Monitor, and Basic Azure Identity.
- Desirable skills: Linux basics for VM deployment, Containers/Kubernetes/OpenShift, Log Analytics, Advanced Azure Identity Skills, Security Concepts, DevOps, Leadership, Value Selling, and Years' Experience.
Estimated Salary Range
$120,000 - $180,000 per year, based on location and experience.
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