Enterprise Support Delivery Lead
hace 2 días
Palo Alto Networks seeks a seasoned Enterprise Support Delivery Lead to spearhead our front-line support delivery team, ensuring exceptional customer satisfaction and sustained performance. As a key member of our Technical Assistance Center, this role will drive delivery excellence and expansion of our Technical Assistance Center Academy program.
About the Role:
- Cultivate high-performing teams and foster a collaborative learning environment.
- Develop and implement strategies for achieving customer satisfaction goals and operational management metrics.
- Provide mature guidance to ensure successful and sustained performance through release cycles.
- Mentor engineers in technical and soft skills training to maximize engineer opportunities and exceed targets.
- Establish and monitor specific goals and objectives for direct reports, providing regular feedback related to performance.
Requirements:
- 10+ years experience in enterprise support and service delivery.
- Prior management experience leading a team of technical support engineers.
- Experience developing, launching, expanding, and maintaining global technical education programs.
- Technical experience in the Network Security Industry, including knowledge of Network Security (Routers, Switches, firewalls, VPN routers).
- Background in internetworking, LAN, and WAN technologies.
- Background in debugging broad, complex, and unique networks with mixed media and protocols.
Compensation and Benefits:
We offer an estimated salary of $120,000 - $180,000 per year, depending on experience. Additionally, Palo Alto Networks provides a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.
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