Technical Support Specialist

hace 4 días


San José, San José, Costa Rica Microsoft A tiempo completo

Company Overview

As a leading technology company, Microsoft is committed to empowering individuals and organizations to achieve more. With a global presence of over 17,000 employees, our Customer Experience & Success (CE&S) organization plays a crucial role in delivering exceptional customer experiences.

We are seeking a talented Technical Support Engineer to join our team, who will be responsible for owning, troubleshooting, and solving complex technical issues for our customers. This exciting opportunity will enable you to accelerate your career growth by honing your problem-solving skills, collaboration, and research expertise.

The ideal candidate will have a passion for delivering customer success and possess strong technical knowledge, particularly in mobile devices (Android and iOS), customer support via chat or phone, and Microsoft cloud technologies. As a Technical Support Engineer, you will work closely with cross-functional teams to resolve moderately complex customer issues, develop readiness content, and provide feedback on product improvement.

Responsibilities

  • Resolves customer issues through problem-solving, collaboration, and research, utilizing troubleshooting tools and performing in-depth product troubleshooting and remediation as needed.
  • Collaborates on cross-team and cross-product technical issues, working with resources from other groups to resolve customer issues.
  • Develops readiness content, mentors new Technical Support Engineers, and develops intermediate-level competence on support topics.
  • Provides feedback to senior engineers and the product group on product functionality and potential defects, contributing to process improvements and tool enhancements.

Benefits

As a Microsoft employee, you can expect a competitive salary range of $90,000 - $120,000 per year, depending on location and experience. Our benefits package includes industry-leading healthcare, educational resources, discounts on products and services, savings and investments, and generous time away policies. We also offer opportunities to network and connect with colleagues globally.

Requirements

  • 3+ years of technical support, technical consulting experience, or information technology experience, or equivalent combination of education and experience.
  • Experience troubleshooting mobile devices (Android and iOS), customer support via chat or phone, and Microsoft cloud technologies.
  • Microsoft Technology Certifications and/or relevant certifications in areas such as identity management, security, and networking are desirable.


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