Technical Support Solutions Specialist
hace 3 días
Microsoft is a global leader in technology, with over 17,000 employees worldwide. The company's Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Our team is dedicated to building trust and confidence for every person and organization through delivering a seamless support experience. We help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Job DescriptionThis role is ideal for someone who is passionate about delivering customer success and has a strong technical background. As a Technical Support Solutions Specialist, you will own, troubleshoot, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
**Responsibilities:**
- Response and Resolution: You will review, investigate, and solve customer technical issues, utilizing your problem-solving skills and collaboration abilities.
- Readiness: You will participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues.
- Product/Process Improvement: You will identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
To succeed in this role, you will need:
- Language Qualification: English language fluency in reading, writing, and speaking.
- Experience with troubleshooting and problem-solving skills.
- Excellent communication skills with both written and spoken English.
- Strong active listening skills.
- Ability to speak and write clearly, to establish quick rapport with a customer, instill confidence, and demonstrate passion in meeting and exceeding customer expectations.
We offer a competitive salary of $85,000 per year, flexible work arrangements, and opportunities for career growth and development.
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