Enterprise Solutions Specialist

hace 1 día


San José, San José, Costa Rica Zenoti A tiempo completo

Zenoti, a leading provider of cloud-based software solutions for the beauty and wellness industry, is seeking an experienced Enterprise Solutions Specialist to join its adoption services team.

As an Enterprise Solutions Specialist, you will be responsible for partnering with customers to lead the implementation of feature add-ons and enhancements to their Zenoti solution. This includes working closely with customers to understand their business requirements, defining scope, planning, and implementing enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.

Key responsibilities include:

  • Leading customer adoption procedures while delivering excellent customer service
  • Conducting demos, training, walk-throughs, and solution reviews through excellent customer presentations
  • Driving proofs of concept and pilots for high-priority and complex customers
  • Proactively identifying and mitigating significant risks, unknowns, and issues to the implementation plan
  • Maintaining thorough documentation and following organizational processes to ensure successful implementation of Zenoti software features and products

The ideal candidate will have 10 years of experience in implementation and support of enterprise SaaS products, strong software background, and ability to master product functionality. They should also possess strong business consulting experience or equivalent in an external customer-facing role.

Required skills and qualifications include:

  • Ability to communicate in business terms with non-technical customer stakeholders and translate their requirements into business solutions
  • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality for maximum customer impact and understanding
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation
  • Ability to manage and work across multiple projects, including experience working with remote teams across different time zones
  • Strong logical, analytical, and problem-solving skills

Benefits of this role include:

  • A competitive salary of $120,000 - $150,000 per year
  • Comprehensive medical coverage for yourself and your immediate family
  • An environment where wellbeing is high on priority, with access to regular yoga, meditation, breathwork, nutrition counseling, stress management, and inclusion of family for most benefit awareness-building sessions
  • Unlimited vacation
  • Opportunities to be part of a community and give back, with regular social activities, social work, and community give-back initiatives

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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