Operations Associate for Behavioral Healthcare

hace 2 semanas


San José, San José, Costa Rica Emora Health A tiempo completo

**Mission-Critical Operations Role at Emora Health**

We are seeking an exceptional Operations and Support Associate to join our team at Emora Health. In this critical position, you will play a vital role in ensuring patients receive the care they need, and our organization can reach the most patients with the highest quality of care.

**Key Responsibilities:**

  • Communicate directly with patients and their families to support patient onboarding, scheduling, and ongoing care.
  • Partner closely with our therapists and psychologists to help with seamless coordination of care.
  • Identify new opportunities to enhance patient operations and support workflows and support the setup of new patient engagement strategies.
  • Be a leader in scaling growing operations over time with an ability to coordinate across teammates and support new teammates as they come on board.
  • Support the development and implementation of scalable processes to improve operational efficiency, and system and data improvements.
  • Track and report operational performance across relevant KPIs, and conduct deep-dive investigations to understand the 'why' behind how metrics are performing.
  • Work cross-functionally with operations, leadership, and clinical teams.

**Requirements:**

  • Excellent written and verbal fluency in English (C2 level certification desired).
  • Passionate about supporting patients and their families in providing life-changing behavioral healthcare.
  • An empathetic communicator who can understand and connect to a broad range of patients, families, and their needs.
  • Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple patient processes, inquiries, and projects.
  • Demonstrated strengths in planning, time management, problem solving, and attention to detail.
  • Ability to work US Eastern Time hours.
  • Experience with Google Sheets or Excel, with the ability to manipulate data and build reporting, is required.

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