Business Support Associate

hace 14 horas


San José, San José, Costa Rica Western Union A tiempo completo

Unlock Your Potential in a Global Company

We are seeking an experienced Business Support Associate to join our team in Santa Ana, Costa Rica. As a key member of our global operations team, you will play a critical role in supporting our US and Canada agents in settlement, commission, and reporting inquiries.

About the Role

This is a unique opportunity to work with a leading financial services company that is dedicated to making financial services accessible to everyone everywhere. As a Business Support Associate, you will be responsible for:

  • Resolving debits, credits, refunds, and reconciliation discrepancies
  • Reconciling network activity on a daily basis to ensure accurate accounting
  • Guaranteeing monthly commission payments for Money Transfer products
  • Investigating outstanding payments and performing retro commission calculations
  • Setting up and sending settlement reports required by agents and networks

Your Key Responsibilities

In addition to the above responsibilities, you will also assist Account Executives and Regional Directors in implementing new agents/networks, participate in conference calls to resolve inquiries or problem-solve, and contribute to projects to enhance processes. You will also handle data reports to provide specific formats, presentations, and identify settlement discrepancies.

What We're Looking For

To succeed in this role, you will need:

  • 1 year of experience in Customer Service
  • B2+ English Level (85%) with fluent verbal and written communication skills
  • Intermediate to Advanced Microsoft Excel knowledge
  • Microsoft Office skills with a plus for knowledge in AS400, Power BI, Microsoft Access, and Share Point
  • Strong communication, analytical, proactive, and detail-oriented skills
  • Multitasking abilities with the capacity to work individually and as a team contributor

Salary and Benefits

We offer a competitive salary of approximately $40,000 per year, based on your qualifications and experience. In addition, you will enjoy a range of benefits, including paid time off, extended maternity leave, in-house company doctor services, continuing education opportunities, transportation services options, parking spaces, hybrid model work, flexible working schedules, referral program awards, employee resource groups, committees to volunteer with, carpooling program, price smart membership, pan american medical and life insurance, cafeteria subsidy, and schedule from Monday to Friday, 7 am to 4 pm with three days from office and two days from home.



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