Senior Business Process Associate

hace 9 horas


San José, San José, Costa Rica Wns Global Services A tiempo completo
Wns Global Services

Company Overview:

The company is a leading global Business Process Management (BPM) leader with over 400 global clients. Our operations are spread across multiple countries, and we offer services in key industry verticals such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Job Summary:

We are seeking an experienced Senior Business Process Associate - Operations Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service support, handling customer inquiries, resolving issues, and performing various administrative tasks.

Key Responsibilities:

  • Handle customer inquiries via phone, email, or chat, responding to requests for credit line amounts, increase status, and other related matters.
  • Support the launch process by providing customer service assistance for onboarding, validation calls, special projects, and card-related activities.
  • Manage invoices by assisting customers with authorizations, billing management, and invoice processing.
  • Provide excellent customer service support for disputes, account changes, merchant reimbursements, and web/portal activities.
  • Contribute to process and system governance by supporting customers with system issues/notices and spam-related concerns.
  • Log, route, and escalate cases according to established procedures and SLAs.

Requirements:

  • Minimum of one (1) year of contact center and customer relationship management experience, as evidenced by applicable documentation.
  • Demonstrated proficiency in French (B2 level), English (B2 level), and strong communication skills (written and verbal).
  • Able to handle multiple tasks efficiently and possess excellent time management skills.
  • Familiarity with computer systems, including typing skills.

Estimated Salary Range: $50,000 - $65,000 per annum, based on location and experience.



  • San José, San José, Costa Rica Business Financial Group A tiempo completo

    Job Title:Senior Financial Associate for Business GrowthAbout the Role:We are seeking an experienced Financial Associate to join our team at Business Financial Group. As a Senior Financial Associate, you will play a key role in managing client relationships, providing financial expertise, and contributing to business growth.Key Responsibilities:Client...


  • San José, San José, Costa Rica Hashmap A tiempo completo

    Job Title: Business Systems Analyst Senior Associate LeadWe are seeking a highly skilled Business Systems Analyst Senior Associate Lead to join our team in Costa Rica. As a key member of our team, you will be responsible for providing expert-level analysis and guidance on business systems and processes.Responsibilities:Works on complex assignments requiring...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    At Amazon Support Services Costa Rica Srl - B20, we are seeking a highly skilled Senior Process Optimization Lead to drive process improvement and lead a team of driven associates analyzing systemic issues and implementing solutions.**Job Overview**This is a full-time position that offers a competitive salary of $85,000 per year, plus benefits.**Key...

  • Operations Associate

    hace 4 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company Overview:WNS Global Services is a leading provider of business process management (BPM) solutions. With operations spanning multiple countries, the company serves clients across various industries, including banking and financial services, consulting, healthcare, insurance, manufacturing, retail, telecommunications, and travel.Industry Insights:The...

  • Operations Associate

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    About UsWNS Global Services, a global leader in Business Process Management (BPM), empowers 400+ clients worldwide by combining operational excellence with deep domain expertise. Our key industry verticals include Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods,...


  • San José, San José, Costa Rica Hanesbrands, Inc. A tiempo completo

    Hanesbrands, Inc. is a global apparel company with over 60,000 associates in 47 countries. We are committed to creating the world's best apparel and driving business growth.Job SummaryWe are seeking an experienced Sr Analyst, FP to join our team as a Senior Finance Business Partner. This role will be responsible for analyzing business performance, preparing...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Transformative Financial ExpertisePfizer is seeking an exceptional Senior Analyst to join our team. As a pivotal member of our organization, you will be responsible for implementing and maintaining robust financial controls that drive business growth and excellence.About the RoleContribute to project completion, manage your time effectively, and develop...

  • Senior Associate

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services is a global Business Process Management (BPM) leader.We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

  • R2R Senior Associate

    hace 2 meses


    San José, San José, Costa Rica Zoetis A tiempo completo

    At Zoetis, we are seeking a highly skilled R2R Senior Associate to join our team. This role is responsible for supporting the financial close process and ensuring the timely delivery of quality financial statements.Job OverviewThe R2R Senior Associate will report to the R2R Team Lead and be responsible for providing general guidance to the team and...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Business Development Associate to join our Software and Advanced Technology organization.

  • P2P Senior Associate

    hace 2 meses


    San José, San José, Costa Rica Zoetis A tiempo completo

    About the Role:As a P2P Senior Associate at Zoetis, you will play a vital role in executing overall P2P activities, including accounting and reconciliation tasks. This position requires a strong understanding of financial administrative and accounting processes, as well as experience with ERP systems, such as SAP. Key Responsibilities:- Ensure P2P operations...

  • Operations Associate

    hace 4 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we're a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform through our passion for service and innovation. We strive to understand each client's business and create impactful solutions that drive agility and excellence into their processes.As part of our team, you'll be working on...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **WNS Global Services****About Us**:At WNS Global Services, we're a global Business Process Management (BPM) leader, empowering clients to outperform with our passion for service and innovation.**Job Description:**The Associate - Operations is responsible for delivering exceptional customer service by answering and processing inbound calls to the Service...

  • Senior Associate

    hace 2 meses


    San José, San José, Costa Rica Pfizer A tiempo completo

    About the RoleAs a Senior Associate in our Supply Chain team, you will play a critical role in developing and implementing mid-to long-term supply chain strategies and networks. Your focus will be on forecasting and planning key events, and new product launches, to ensure our customers and patients receive the medicines they need, when they need them.Key...


  • San José, San José, Costa Rica Business Financial Group A tiempo completo

    Are you an experienced Accountant looking for a challenging role in a dynamic virtual accounting firm?We are seeking a skilled Partner Associate to join our team at Business Financial Group. As a key member of our team, you will play a crucial role in managing relationships with existing clients, communicating with our virtual team of Accountants, and...


  • San José, San José, Costa Rica Moody'S A tiempo completo

    Moody's is a leading provider of credit ratings and research, with a mission to be the Agency of Choice for our customers, employees, and future employees.We are seeking a Senior Operations Analyst to join our Regulatory Support and Controls (RSC) team in MIS Ratings Operations and Controls. The RSC team is responsible for implementing, executing,...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Job Summary:**We are seeking a Senior Financial Operations Associate to join our team in Costa Rica. As a key member of our operations team, you will play a crucial role in ensuring the accuracy and timeliness of our financial transactions.**About the Role:Responsible for executing accurate, valid, and timely cash reconciliations, settlement inquiries...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Why Pfizer Needs YouYour in-depth knowledge and financial skills will keep our medicines in production and our innovators innovating. Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines to patients who need them most, faster and more efficiently than ever...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we combine operational excellence with deep domain expertise to deliver business value to our clients. Our mission is to enable clients to outperform with our passion for service and innovation.We are a global leader in Business Process Management (BPM) and offer services across various industries such as Banking and Financial...


  • San José, San José, Costa Rica Ust A tiempo completo

    Transformative Business SolutionsOverview:Born digital, UST transforms lives through the power of technology. As a Jr. Associate Business Analyst, you'll be part of our entrepreneurial teams empowered to innovate and create a lasting impact for our clients, their customers, and communities.We're proud to embody the same values that have shaped UST since its...