Senior Business Process Associate
hace 9 horas
Company Overview:
The company is a leading global Business Process Management (BPM) leader with over 400 global clients. Our operations are spread across multiple countries, and we offer services in key industry verticals such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
Job Summary:
We are seeking an experienced Senior Business Process Associate - Operations Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service support, handling customer inquiries, resolving issues, and performing various administrative tasks.
Key Responsibilities:
- Handle customer inquiries via phone, email, or chat, responding to requests for credit line amounts, increase status, and other related matters.
- Support the launch process by providing customer service assistance for onboarding, validation calls, special projects, and card-related activities.
- Manage invoices by assisting customers with authorizations, billing management, and invoice processing.
- Provide excellent customer service support for disputes, account changes, merchant reimbursements, and web/portal activities.
- Contribute to process and system governance by supporting customers with system issues/notices and spam-related concerns.
- Log, route, and escalate cases according to established procedures and SLAs.
Requirements:
- Minimum of one (1) year of contact center and customer relationship management experience, as evidenced by applicable documentation.
- Demonstrated proficiency in French (B2 level), English (B2 level), and strong communication skills (written and verbal).
- Able to handle multiple tasks efficiently and possess excellent time management skills.
- Familiarity with computer systems, including typing skills.
Estimated Salary Range: $50,000 - $65,000 per annum, based on location and experience.
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