E-commerce Operations Associate

hace 6 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Role Overview

We are seeking a highly skilled and detail-oriented E-commerce Operations Associate to join our team at Amzn Support Srvcs Costa Rica. As an E-commerce Operations Associate, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in all interactions.

Key Responsibilities
  • Manage daily tasks efficiently, meeting Service Level Agreements (SLAs) while adhering to quality standards.
  • Demonstrate excellent written and oral communication skills, providing clear and concise information to customers and stakeholders.
  • Provide prompt and efficient support to Amazon Selling Partners, escalating issues as necessary.
Required Skills and Qualifications
  • Bachelor's Degree in Business Administration or related field (completed or ongoing).
  • At least 6 months of customer service experience or relevant internship.
  • Excellent English and Spanish proficiency (oral/written): 90%.
Benefits

We offer a dynamic and supportive work environment that fosters growth and development. Our team is committed to excellence, and we encourage collaboration and innovation.

Others

This role requires strong prioritization and time management skills, with a high degree of flexibility. You must be able to adapt to changing business needs, demonstrating a sense of urgency and composure under pressure. Additionally, knowledge of Lean Six Sigma methodologies and data analysis skills are advantageous.



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