E commerce Operations Director

hace 19 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

At Amazon, we are committed to being the earth's most customer-centric company. To achieve this vision, we need talented individuals who share our passion for innovation and excellence.

About the Role:

We are seeking a highly skilled E-commerce Operations Director to join our team in San Jose, Costa Rica. In this role, you will be responsible for managing critical operational processes, ensuring Service Level Agreements (SLAs) are met, and driving productivity and quality within the team.

Key Responsibilities:

  • Ad Operations Management: You will lead high-stakes stakeholder management, analyze large datasets, and interpret insights to drive business growth.
  • Process Queue Management: You will ensure effective process queue management to increase Amazon search relevance, while also monitoring real-time service levels, operations, and schedule adherence.
  • People Management: You will manage individual and team performance expectations, goals, and priorities, as well as drive motivation and engagement among employees.
  • Cost Analysis and Scheduling: You will manage staffing plans, cost analysis, schedules, quality initiatives, and projects to drive business outcomes.
  • Change Initiatives: You will drive change initiatives, such as process improvements and project implementation, to enhance team productivity and quality.

Requirements:

  • Database Knowledge: You should have knowledge of databases, including querying and analyzing with SQL, MySQL, and ETL Manager.
  • Lean and Six Sigma Concepts: You should have experience with Lean and Six Sigma concepts, as well as knowledge of process improvement methodologies.
  • Critical Operational Process Management: You should have experience in managing critical operational processes, with SLA responsibility.

About Amazon Support Services Costa Rica Srl:

Amazon is a Fortune 500 company based in Seattle, Washington, and is the global leader in e-commerce. We are committed to innovation, customer satisfaction, and employee development. Our Costa Rica office is an integral part of our global operations, and we are seeking talented individuals to join our team.


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