Operations Associate

hace 18 horas


San José, San José, Costa Rica Wns Global Services A tiempo completo

At WNS Global Services, we are seeking a skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service support for credit and underwriting activities, including customer service support for providing credit line amounts, requests for increase and status, launch activities, invoice management, customer service, process and system governance, and receiving, updating and/or logging all requests.

Key Responsibilities:

  • Provide customer service support for credit and underwriting activities, including customer service support for providing credit line amounts, requests for increase and status, launch activities, invoice management, customer service, process and system governance, and receiving, updating and/or logging all requests.
  • Route cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution.
  • Educate clients on company policies and procedures.
  • Escalate issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.

Requirements:

  • Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation.
  • Outstanding communication skills, both written and verbal.
  • Demonstrated ability to handle multiple tasks.
  • Excellent time management skills.
  • Computer skills, including typing.
  • English B2.

Additional Information:

ONSITE Position.


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