Service Delivery Manager

hace 11 horas


San José, San José, Costa Rica Jll A tiempo completo

JLL supports the Whole You, personally and professionally.

**What this job involves:**

As a Service Delivery Manager - Team Lead at JLL, you will be responsible for leading a high-performing team of 10-12 members. Your key objective will be to ensure that prioritization and urgent payment requests are attended to promptly, while also maintaining the team's adherence to turnaround time and accuracy of activities undertaken.

**Key Responsibilities:

  • Effective management of internal & external stakeholders while nurturing a good relationship
  • Ability to positively influence and get tasks completed by not just the team members but the site teams as well
  • Work as an escalation point for the team to highlight challenges, assistance required, etc. to help meet process KPIs
  • Work with other Leaders in the project to create a culture of collaboration
  • Proactively raise issues regarding client/team issues as they arise
  • Undertake monthly and annual performance reviews, conduct interviews as required, and leave management
  • Continuously strive to upskill team from industry, domain, and 'soft skills' perspective
  • Drive process improvement initiatives to closure including improvement ideas for accuracy, exceptions, cycle time, and lead time
  • Maintain individual and team production logs as directed by the Manager/ Assistant Manager
  • Regulate process controls effectively and proactively while continuously assessing the need of control improvement
  • Communicate effectively and work closely with Site Directors to influence change in processes impacting AP functioning
  • Coach and mentor team members to ensure all-round development of individuals

**Requirements:

Bachelor's degree in administration or in an area related to excellent verbal and written communication skills

1 to 3 years leading teams

Ability to multi-task, work effectively under pressure, prioritize, and manage workload for the team while meeting client needs

Engage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with a solution-oriented approach

Understand training needs

Ability to conduct training across a varied set of teams

Able to drive the productivity of assigned team members

Demonstrate consistency in values, principles, and work ethics, must be able to inspire and lead a team

Willingness to take on new challenges, responsibilities, and assignments

Understanding of and commitment to client services, maintaining the confidentiality of client data

A desire to work within a diverse, collaborative, and driven professional environment

Excellent interpersonal skills and ability to work overtime when required

Ability to conduct difficult conversations and demonstrate transparency and fairness

Fluent in English level



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