Technical Operations Lead
hace 21 horas
Company Overview
Crg Solutions is a dynamic and forward-thinking organization that prides itself on delivering exceptional customer service. As a leading provider of cutting-edge solutions, we are committed to driving innovation and excellence in everything we do.
Job Description
We are seeking a highly skilled Technical Operations Lead to join our team. The successful candidate will be responsible for managing complex technical issues and providing premium-level service to our designated mission-critical customers.
Responsibilities:
- Follow up on open action items and cases to ensure we meet our commitments
- Act as business driver to improve customer's and internal operations
- Understand customer's internal business functions and culture
- Act as single point of contact for operational issues
- Coordinate technical issues and customer needs
- Educate customers on processes and procedures
- Represent customer needs to post-sales support teams and applicable organizations
- Provide status reports to stakeholders
- Provide customers with updates on hot or escalated issues
- Create and present quarterly reports to customers with analysis of customer's support needs
- Take the initiative on developing required skills, offers and job training
- Identify and analyze operational area of improvements
Required Skills and Qualifications
The ideal candidate will possess the following skills and qualifications:
- Fluent in English
- 4+ years leading remote or diverse technical teams in the Enterprise industry
- Strong project management, influencing and negotiation, critical thinking, and decision-making skills
- Experience with Incident management
- Experience working with Enterprise Level customers
- Experience presenting to Executives and C suite
- CCNA or equivalent networking knowledge highly desired
- ITIL Foundation v3 certified is a plus
Benefits
Crg Solutions offers a comprehensive benefits package that includes:
- Competitive salary
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
- A commitment to work-life balance
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