Operations Director, Process Efficiency
hace 6 días
About Microsoft Operations
Microsoft Enterprise Direct Services within Microsoft Business Operations provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. Our team is accountable for designing and executing transactional services across the Enterprise customer lifecycle.
We are seeking a talented Group Manager to join our team and drive excellence in process efficiency, timeliness, quality, and compliance. As a leader, you will be responsible for delivering exceptional customer experiences with deep expertise in Contracting, Order Management, Billing, and Supplier Management.
Key Responsibilities
- Lead cross-functional teams to design and execute programs from initiation to delivery
- Define and track success criteria and performance metrics, such as quality, adoption, usage, impact, and effectiveness
- Evangelize the program to stakeholders, partners, and customers to gain buy-in
Requirements
- Masters degree in Business Administration or related field
- 10+ years of experience in operations management, preferably in a global company
- Proven track record of driving process efficiency and improving customer satisfaction
Salary Range: $180,000 - $250,000 per year, depending on location and experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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