Operational Excellence Manager

hace 18 horas


San José, San José, Costa Rica Wns Denali, Powered By The Smart Cube A tiempo completo

Company Overview

 

Wns Denali, Powered By The Smart Cube is a leading provider of business process management and outsourcing solutions. Our team is dedicated to delivering exceptional results to our clients.

 

Job Description

 

The Engagement Manager will serve as the primary point of contact for a specific client, overseeing the procurement program from end-to-end. This role involves leading operations, making strategic decisions, and facilitating changes to services to ensure alignment with client expectations and delivery team objectives.

 

The Engagement Manager will be responsible for resolving day-to-day operational issues, managing client relationships, and acting as a liaison between the client and delivery team. This individual must possess the ability to apply best practices and procedures effectively, demonstrate a deep understanding of technical concepts, and showcase excellent problem-solving skills in sensitive client situations.

 

Key Responsibilities:

  • Act as the single point of contact for the client, ensuring seamless communication and issue resolution.
  • Lead operations discussions with the client program management team on a weekly basis.
  • Develop and implement processes across multiple programs to create consistency and efficiencies.
  • Provide leadership and consultation on strategic projects with high importance and visibility within the client.
  • Mentor and coach delivery leads to enhance their skills and capabilities.

 

Requirements

 

To succeed in this role, the ideal candidate will have a Master's Degree and 8-15 years of experience in operational, program management, or consulting capacity. Prior management experience of up to 10+ people on a project level is highly desirable, along with 5+ years of experience in procurement processes and service delivery. Strong business acumen, P&L experience on a program level, and the ability to develop and implement processes across multiple programs are essential qualifications.

 

Compensation Package

 

We offer an attractive compensation package that includes an estimated salary of $120,000 - $180,000 per annum, depending on location and experience. Our benefits package includes comprehensive health insurance, retirement savings plan, and generous paid time off.

 

Apply Now

 



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