Operational Excellence Manager
hace 18 horas
Company Overview
Wns Denali, Powered By The Smart Cube is a leading provider of business process management and outsourcing solutions. Our team is dedicated to delivering exceptional results to our clients.
Job Description
The Engagement Manager will serve as the primary point of contact for a specific client, overseeing the procurement program from end-to-end. This role involves leading operations, making strategic decisions, and facilitating changes to services to ensure alignment with client expectations and delivery team objectives.
The Engagement Manager will be responsible for resolving day-to-day operational issues, managing client relationships, and acting as a liaison between the client and delivery team. This individual must possess the ability to apply best practices and procedures effectively, demonstrate a deep understanding of technical concepts, and showcase excellent problem-solving skills in sensitive client situations.
Key Responsibilities:
- Act as the single point of contact for the client, ensuring seamless communication and issue resolution.
- Lead operations discussions with the client program management team on a weekly basis.
- Develop and implement processes across multiple programs to create consistency and efficiencies.
- Provide leadership and consultation on strategic projects with high importance and visibility within the client.
- Mentor and coach delivery leads to enhance their skills and capabilities.
Requirements
To succeed in this role, the ideal candidate will have a Master's Degree and 8-15 years of experience in operational, program management, or consulting capacity. Prior management experience of up to 10+ people on a project level is highly desirable, along with 5+ years of experience in procurement processes and service delivery. Strong business acumen, P&L experience on a program level, and the ability to develop and implement processes across multiple programs are essential qualifications.
Compensation Package
We offer an attractive compensation package that includes an estimated salary of $120,000 - $180,000 per annum, depending on location and experience. Our benefits package includes comprehensive health insurance, retirement savings plan, and generous paid time off.
Apply Now
-
Operational Excellence Manager
hace 1 mes
San José, San José, Costa Rica Eaton A tiempo completoEaton's EPG LAC Latin America and Caribbean Division is currently seeking an Operational Excellence Manager to drive operational improvements, cost efficiency, and quality enhancement. As an OPEX Manager at Eaton, you will play a pivotal role in leading a team that manages and enhances the Quality Management System and Lean Six Sigma principles and...
-
Operational Process Optimization Manager
hace 4 semanas
San José, San José, Costa Rica Johnson Controls A tiempo completoJohnson Controls is seeking an experienced Operational Process Optimization Manager to join our team in the LATAM region.We are offering a competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications.Job Description:The Operational Process Optimization Manager will play a key role in providing homogenized business...
-
Operational Excellence Director of Process Improvement
hace 4 semanas
San José, San José, Costa Rica Eaton A tiempo completoJob Title: Operational Excellence Director of Process ImprovementCompany Overview:Eaton is a leading industrial manufacturer seeking an exceptional Operational Excellence Director of Process Improvement to lead our process improvement initiatives and drive business growth. This role offers a unique opportunity to make a meaningful impact on the organization,...
-
Operational Manager
hace 1 mes
San José, San José, Costa Rica Wns Global Services A tiempo completoWNS Global Services is seeking a highly skilled Operational Manager to lead our team of customer service agents. As a key member of our operations team, you will be responsible for organizing daily operations, monitoring team performance, and enhancing productivity. Key qualifications include C1 level English skills, practical experience in managing a team,...
-
Global Manufacturing Excellence Director
hace 1 mes
San José, San José, Costa Rica Kimberly-Clark A tiempo completoAbout the RoleWe are seeking a highly skilled Manufacturing Excellence Leader to join our team in India - Pune. This is a Full time position.About YouYou will be responsible for driving operational excellence and strategic direction in manufacturing. Your key responsibilities will include developing and leading short/long term manufacturing excellence plans,...
-
Global Brazil Payroll Specialist
hace 1 mes
San José, San José, Costa Rica Cloudpay A tiempo completoJob DescriptionA dynamic opportunity has emerged at CloudPay for a seasoned Brazil Payroll Specialist to spearhead operational excellence in payroll processing. This pivotal role demands expertise in the intricacies of Brazil payroll regulations, coupled with exceptional organizational and analytical skills.About the JobThis challenging position entails...
-
Operations Excellence Manager
hace 3 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoJob DescriptionWe are seeking a skilled professional to join our team as an Operations Excellence Manager. In this role, you will be responsible for delivering high-quality shared services by consistently raising the bar on service delivery standards and ensuring low-risk and zero-surprises business-as-usual (BAU) operations.Your key responsibilities will...
-
Director of Technical Excellence
hace 1 mes
San José, San José, Costa Rica Officespace A tiempo completoEngineering Manager RoleOfficespace seeks a seasoned Engineering Manager to drive technical excellence and team growth. As a key member of our engineering division, you will play a pivotal role in shaping the future of our organization.
-
Strategic Process Improvement Lead
hace 4 días
San José, San José, Costa Rica Eaton A tiempo completoOperational Excellence ManagerEaton's Latin America and Caribbean Division is seeking a skilled Operational Excellence Manager to drive process improvements, cost efficiency, and quality enhancement. This critical role will lead a team that enhances the Quality Management System and implements Lean Six Sigma principles.Key Responsibilities:
-
Senior Investigative Operations Manager
hace 3 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOverview: Amazon Support Services Costa Rica Srl is seeking a highly skilled Senior Investigative Operations Manager to lead our Know Your Customer function. As a key member of our Registration and Compliance Operation team, you will play a critical role in mitigating regulatory and legal risk.Salary Range: $80,000 - $110,000 per year, depending on...
-
Strategic Project Coordinator for Operational Excellence
hace 4 semanas
San José, San José, Costa Rica Vs-Staffing A tiempo completoJob OverviewWe are seeking a highly skilled Strategic Project Coordinator to join our team at Vs-Staffing. This individual will play a vital role in enhancing operational efficiency and project execution.About the RoleThe successful candidate will bridge the gap between project management and operational support, ensuring projects align with business...
-
Strategic Operations Manager for Enterprise Software
hace 1 semana
San José, San José, Costa Rica Servicenow A tiempo completoCompany OverviewServiceNow is a leading cloud-based platform that simplifies how work gets done across the enterprise. As a strategic operations manager, you will play a critical role in driving operational excellence and growth across our Platform & Gen AI organization.About the RoleWe are seeking an analytical and strategic operations manager to join our...
-
Business Analyst for Operational Excellence
hace 1 mes
San José, San José, Costa Rica Splunk A tiempo completoSplunk is dedicated to creating a safer and more resilient digital world. As the world's leading enterprises rely on our unified security and observability platform, we're committed to helping them keep their digital systems secure and reliable.Our company culture is built on the idea that everyone has something unique to bring to the table. We celebrate...
-
Procurement Excellence Leader
hace 1 mes
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewAt WNS Global Services, we are a global Business Process Management leader. Our company offers business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.We have a delivery center in Costa Rica, which is fully functional and scalable. We serve various industries like...
-
Operational Excellence Manager Zfs Cr
hace 2 meses
San José, San José, Costa Rica Zoetis A tiempo completo**Position Purpose**As a key member of the Finance Shared Services organization, this role will support both regional and global processes. The successful candidate will be responsible for designing and delivering training modules within Finance Shared Services, driving a culture of continuous improvement, and delivering step-change improvements in critical...
-
Operations Leadership Position
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we are driven by a passion for excellence and innovation. As the Group Manager of Customer Operations, you will play a critical role in delivering exceptional experiences to our stakeholders.Company Overview: We offer unique opportunities to work on global projects in an environment that values diversity, focuses on talent development, and...
-
Business Operations Manager
hace 1 mes
San José, San José, Costa Rica Intel A tiempo completoIntel's Business Operations Manager will play a crucial role in supporting segments within Corporate IT and Digital Transformation. This individual will partner closely with the segment Chief of Staff to establish consistent strategies and practices, executed in partnership with segment leadership. Key responsibilities include:Key Responsibilities:Drive POR...
-
Global Customer Experience Manager
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewAt Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more.We're seeking a talented Customer Lifecycle Manager to join our team, driving operational performance and service delivery excellence through a network of world-class global tele vendors.The RoleAs a Customer Lifecycle Manager, you'll be...
-
Automation Process Manager
hace 5 días
San José, San José, Costa Rica Johnson Controls A tiempo completoJob Overview">We are seeking an Automation Process Manager to join our team at Johnson Controls. This is a key role that will be responsible for providing homogenized business operations across several engineering and project management sites across the LATAM region.Main Responsibilities:Reporting and Business IntelligenceProvide and/or lead production of...
-
Strategic Resource Planning Manager
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're looking for a skilled Planning Manager to join our Operations Planning Centre (OPC) team.This role is a critical part of our Experience Strategy, Services, and Operations (ESSO) organization, which is responsible for creating the desired customer experience through support offer creation, driving digital transformation across our tools,...