Operational Excellence Manager Zfs Cr

hace 3 semanas


San José, San José, Costa Rica Zoetis A tiempo completo

**Position Purpose**


As a key member of the Finance Shared Services organization, this role will support both regional and global processes. The successful candidate will be responsible for designing and delivering training modules within Finance Shared Services, driving a culture of continuous improvement, and delivering step-change improvements in critical key business performance indicators (KPIs) within assigned enabling functions.


**Responsibilities**


Lead teams through the implementation of Lean Six Sigma projects to address specific business process problems and design new, simplified, and standardized processes. Lead and assist in sustainable transformational business improvement programs to meet/exceed customer expectations while using Lean and Six Sigma thinking to drive continuous process improvement.


Serve as a recognized expert to facilitate highly complex problem-solving, action workouts, value stream mapping, and special data analysis as required. Build Lean Six Sigma capability and mindset across the Finance Shared Services organization via informal and formal training, mentoring, and coaching programs. Network both internally and externally to exchange learnings and ensure best practices are adopted throughout the operations.


**Experience, Skills, and Knowledge**


* Bachelor's degree in engineering, business, or a related field
* Certified Lean Six Sigma Black Belt
* Minimum 5-10 years' progressive work experience or equivalent in a business environment, preferably in Shared/Global Business Services
* Demonstrated leadership and preferred global experience in leading teams/driving Lean Six Sigma project execution
* Proven ability to highly influence, drive, and manage change initiatives in a matrix environment
* Strong verbal and written communication skills with broad facilitation experience
* Proficiency in English and local languages, as required by market standards
* Excellent oral and written communication skills
* Strong data analysis skills, detail-oriented, and able to draw insights from data, including using pivot tables and data slicing
* Change agent with strong credibility
* Ability to lead and motivate multidisciplinary and cross-functional teams to solve complex problems
* Ability to work and communicate well across functions and influence key stakeholders to support business priorities
* Coaching, mentoring, and teaching abilities
* Solid business/financial and project management skills
* Excellent project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
* Strong IT and analytical skills
* Proven ability to work on cross-functional and multi-cultural teams
* Networking skills to establish a wide range of contacts
* We offer a competitive salary and benefits package, private healthcare and insurance, meal allowance, parking, corporate events for employees, and more.



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