Business Analyst for Operational Excellence
hace 1 mes
Splunk is dedicated to creating a safer and more resilient digital world. As the world's leading enterprises rely on our unified security and observability platform, we're committed to helping them keep their digital systems secure and reliable.
Our company culture is built on the idea that everyone has something unique to bring to the table. We celebrate individuality and want our employees to be their authentic selves at work. This approach has earned us numerous awards as a best place to work.
We're seeking a highly skilled Business Analyst to join our Professional Services team. In this pivotal role, you'll partner with PS operations functions and leadership to drive near real-time availability of repeatable business metrics and insights through dashboards and/or reports.
The successful candidate will be responsible for tracking, analyzing, and auditing operational critical metrics for the global PS organization. Key responsibilities include:
Key Responsibilities
- Partner with CS functional leaders and BI representatives to identify key business metrics
- Document metrics and establish review cadence against their data sources
- Assist in driving overall data analytics strategy to ensure certified data is curated and made available for reports/dashboards for stakeholders
- Serve as a liaison between business stakeholders and technology teams having oversight of all PS reporting data needs ensuring the prioritization and that proposed solutions align with the organization's strategic goals and technological capabilities
- Analyze business operational results and provide recommendations for improvements
- Assist PS operations in providing PS delivery and leadership teams with a 'single pane of glass' view into business performance/health
- Work multi-functionally with others to identify and drive remediation of data and metric issues and anomalies relating to PS performance metrics
- Partner with FP&A, CS Business Management, Data Analytics, and BizApps teams to identify PS metrics and correlate them to long-term customer success
- Review findings with PS leadership teams to identify trends and opportunities
- Translate business requirements into clear and concise functional specifications for technical BI teams
- Ensure MBOs (Management by Objectives) are defined, tracked and data made available to applicable management levels
- Participate in special projects, on request
This role requires strong analytical and problem-solving skills to interpret large data sets and identify patterns or trends. Experience with data modeling and data presentation is also essential. A Bachelor's or Master's degree is preferred, and 3+ years of experience in Customer Success/Services is required.
Splunk offers a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We're an Equal Opportunity Employer and value diversity, equity, inclusion, and belonging in the workplace. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability, or any other consideration made unlawful by federal, state, or local laws.
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