Workforce Manager

hace 1 mes


San José, San José, Costa Rica Sykes Costa Rica A tiempo completo

About the Role:

">

We are seeking a strategic Workforce Management professional to drive the development and scaling of our workforce management function. As a key member of our Support Strategy & Enablement team, you will be responsible for analyzing team and agent performance data to inform recommendations and implement improvements in forecasting accuracy and scheduling efficiency.

Key Responsibilities:

  • Partner with delivery team members to design and evaluate core workforce management processes, identify areas for improvement, and lead capacity planning efforts.
  • Conduct deep dives into metrics to identify root causes, determine potential solutions, and develop actionable insights to enhance scheduling systems and processes.
  • Communicate effectively with team members, providing transparency on progress and performance, and facilitating collaboration to achieve shared goals.
  • Develop and implement strategic plans to improve workforce management capabilities, leveraging data-driven insights to drive business outcomes.

Requirements:

  • Proven experience in workforce management, with advanced knowledge of process, tools, and capacity planning.
  • Experience with enterprise-grade workforce management systems is highly desirable.
  • Strong communication, problem-solving, and proactive skills.

Benefits:

  • Competitive salary: $80,000 - $120,000 per year, depending on location and experience.
  • 100% remote work arrangement.
  • Access to ongoing training and development opportunities.
  • A comprehensive benefits package, including medical services.


  • San José, San José, Costa Rica Webhelp A tiempo completo

    **Workforce Management Operations Manager****Job Summary:**We are seeking a skilled Workforce Management Operations Manager to manage end-to-end WFM delivery, with a focus on team management and large operations for multinational locations.**Key Responsibilities:**Participate in action and strategic planning to establish annual goals and objectives;Manage a...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    Workforce Management (WFM) Role Overview: As a Senior Real-Time Workforce Manager, you will play a crucial role in ensuring the staffing levels of our contact center meet business needs on a real-time basis. Job Description: The successful candidate will work closely with the Operations team and clients to ensure that staffing levels are consistent and...


  • San José, San José, Costa Rica Sykes Costa Rica A tiempo completo

    Workforce ManagerWe are seeking a seasoned Workforce Manager to join our Support Strategy & Enablement team at Sykes Costa Rica.The ideal candidate will have proven experience in workforce management, with expertise in process development, capacity planning, and team leadership. A strong background in workforce management systems, such as Calabrio, is highly...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About AmazonAt Amzn Support Srvcs Costa Rica, we are passionate about delivering exceptional customer experiences. As the world's most customer-centric company, we focus on meeting our sellers' needs and innovating new ideas to help them succeed.Our MissionWe strive to make Amazon the safest and most trusted place on Earth by protecting the innocent and...


  • San José, San José, Costa Rica Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada - K56 A tiempo completo

    Job TitleSr. Workforce SchedulerAbout the RoleThis is a challenging and rewarding role for a Sr. Workforce Scheduler to join our team at Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada - K56.We are looking for an experienced professional to create staff schedules, track attendance, and maintain compliance with workplace laws and...

  • Operational Manager

    hace 2 meses


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    WNS Global Services is seeking a highly skilled Operational Manager to lead our team of customer service agents. As a key member of our operations team, you will be responsible for organizing daily operations, monitoring team performance, and enhancing productivity. Key qualifications include C1 level English skills, practical experience in managing a team,...


  • San José, San José, Costa Rica Cummins A tiempo completo

    About CumminsCummins is a leading manufacturer of power solutions for various industries. Our company culture focuses on empowering employees to develop their skills and contribute to meaningful work.We are committed to providing global opportunities for career growth, fostering a diverse and inclusive workforce, and collaborating with innovative thinkers to...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're looking for a skilled Planning Manager to join our Operations Planning Centre (OPC) team.This role is a critical part of our Experience Strategy, Services, and Operations (ESSO) organization, which is responsible for creating the desired customer experience through support offer creation, driving digital transformation across our tools,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewWe are Amazon Support Services Costa Rica, a leading provider of customer service solutions. Our team is dedicated to delivering exceptional service to our customers, and we're seeking a highly skilled Senior Workflow Operations Manager to join our ranks.Job SummaryWe are looking for an experienced Senior Workflow Operations Manager to lead...


  • San José, San José, Costa Rica Ingram Micro A tiempo completo

    We are seeking a skilled Human Resources Manager to lead our on-site HR team and partner with management to deliver a strategic direction and cultivate a world-class distribution facility.Key responsibilities include ensuring on-site human capital requirements are met, including the sustainability of a reliable and competent workforce and labor crewing that...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Job Title: Kitchen Operations ManagerCompany Overview:Marriott International, Inc is a world-renowned hospitality company that offers a refreshing environment for guests to stay connected and balanced.Job Summary:We are seeking an experienced Kitchen Operations Manager to join our team at Courtyard San Jose Escazu. As a key member of our culinary team, you...


  • San José, San José, Costa Rica Jll A tiempo completo

    We're seeking a skilled Facilities Operations Manager to join our team at JLL. In this role, you'll play a key part in delivering exceptional facilities management services to our clients.Key Responsibilities:Collaborate with the Facilities Manager to oversee the delivery of maintenance and repair services.Maintain client satisfaction by ensuring timely and...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Communication Manager to join our team in Pavas, Costa Rica.Job OverviewThis is a full-time opportunity to lead internal communication strategies and foster a sense of community within our organization.Key ResponsibilitiesDesign and implement internal communication strategies aligned with business...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Company Overview"> ">At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.">">Job Description">We are seeking an experienced Accounting...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Company OverviewMarriott International, Inc is a leading hospitality company with over 330 managed locations in more than 20 countries.At Marriott, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.Job SummaryWe are seeking an experienced Kitchen Operations Manager to oversee the daily operations of our kitchen...


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    Job SummaryWe are seeking an experienced Collections Portfolio Manager to lead our team in monitoring loan aging reports, maintaining records of collection efforts, and soliciting payments from delinquent borrowers.About UsWorld Business Lenders (WBL) provides short-term commercial loans to small and medium-sized businesses across the United States. Our 100%...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Are you a strategic business partner looking to drive long-term talent acquisition strategies? As an Amzn Support Srvcs Costa Rica Consumer Business Unit Recruiting Manager, you will oversee the leadership recruiting function for high-complexity profiles. Your expertise in workforce planning, talent development, and process improvement will be key to driving...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job DescriptionAs a Technology Transformation Manager at Intel, you will play a critical role in leading the transformation of our enterprise business systems. We are seeking an experienced IT professional with a strong understanding of Source to Pay and Supply Chain domains to manage complex transformational programs.Main Responsibilities:Lead an...

  • Design Manager

    hace 3 meses


    San José, San José, Costa Rica Jll A tiempo completo

    Job Title: Design Manager - Visual CommunicationsWe are seeking a highly experienced Design Manager to lead and manage the design team at JLL. As a Design Manager, you will be responsible for creating engaging and effective creative materials, including BOVs, OMs, brochures, presentations, and other collateral.Key Responsibilities:Lead and mentor a team of...

  • Operations Manager

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Drive Business Growth as an Operations Manager at Amazon Support Services Costa Rica SrlAbout the Role:We are seeking a highly skilled Operations Manager to lead our content strategy team in Chennai and Costa Rica. As a seasoned team leader, you will be responsible for driving strategy and execution for content coverage, quality, and international...