Workforce Management Specialist

Job SummaryWe are seeking an experienced Workforce Management Specialist to join our team in San Jose and Costa Rica. In this role, you will be responsible for monitoring live operations, adjusting staffing levels, and ensuring service level targets are consistently met.

Job SummaryWe are seeking a highly skilled Senior Workforce Optimization Specialist to join our team at Amzn Support Srvcs Costa Rica.The ideal candidate will have 5+ years of experience in workflow/workforce management, with a strong background in optimizing staffing requirements, queue and routing mechanisms, and capacity planning.

Job OverviewWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Future Group. In this role, you will be responsible for monitoring live operations and making real-time decisions to optimize agent schedules and staffing levels.

Workforce ManagerWe are seeking a seasoned Workforce Manager to join our Support Strategy & Enablement team at Sykes Costa Rica.The ideal candidate will have proven experience in workforce management, with expertise in process development, capacity planning, and team leadership. A strong background in workforce management systems, such as Calabrio, is highly...

**Workforce Management Operations Manager****Job Summary:**We are seeking a skilled Workforce Management Operations Manager to manage end-to-end WFM delivery, with a focus on team management and large operations for multinational locations.**Key Responsibilities:**Participate in action and strategic planning to establish annual goals and objectives;Manage a...

We are seeking a highly skilled Senior Workforce Management Executive to join our team in Pavas, Costa Rica. In this role, you will be responsible for overseeing the end-to-end Workforce Management (WFM) delivery and ensuring the accuracy of all WFM processes.About the RoleYou will participate in the process of action and strategic planning that establishes...

The Financial Operations team at Screenovate is responsible for ensuring the smooth execution of financial transactions related to our Global Workforce Mobility Programs. To achieve this goal, we are seeking a highly skilled and detail-oriented Financial Operations Specialist.Job Overview:As a Financial Operations Specialist, you will be responsible for...

About the Role:">We are seeking a strategic Workforce Management professional to drive the development and scaling of our workforce management function. As a key member of our Support Strategy & Enablement team, you will be responsible for analyzing team and agent performance data to inform recommendations and implement improvements in forecasting accuracy...

As a Senior Business Operations Specialist at Midland Credit Management, Inc., you will play a crucial role in supporting the company's independent contractor workforce.Estimated salary range: $45,000 - $65,000 per annum, depending on location and experience.Company OverviewMidland Credit Management, Inc. is a leading provider of credit management services....

Job DescriptionWe are seeking an exceptional Workforce Analyst to join our Prime Video Trust & Safety team in San Jose, Costa Rica. As a key member of our workforce management team, you will be responsible for real-time monitoring and reporting of schedule deviations and schedule non-adherence.The ideal candidate will have 1+ years of analytical field...

OverviewAt Amazon Support Services Costa Rica Srl, we are committed to delivering exceptional customer experiences. We seek a skilled and motivated individual to join our team as a Workforce Analyst.About the RoleThis role is part of our efforts to optimize workforce management in our contact centers. The successful candidate will be responsible for...

At Amzn Support Srvcs Costa Rica, we're pushing the boundaries of customer-centricity.Company OverviewWe're a dynamic organization that's constantly innovating and simplifying processes to deliver exceptional Customer Experience. Our team is passionate about making a difference, and we're looking for talented individuals like you to join us on this...

About the RoleAs a Workforce Scheduler Lead at Amazon Web Services Costa Rica, you will be responsible for building relationships with site operations teams and helping them execute on a staffing plan for highly complex teams that provide support 24/7. With your analytical mindset and workforce management experience, you will create actionable and...

JLL supports the Whole You, personally and professionally.About UsWe are a leading professional services and investment management firm specializing in real estate. Our global reach spans over 80 countries with a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.Job...

At Amzn Support Srvcs Costa Rica, we're working to be the most customer-centric company on earth.We are looking for exceptionally talented and motivated people to join our team as Workforce Analyst for STAR Vertical.Key ResponsibilitiesReal-time monitoring and reporting of Schedule deviations such as breaks, absenteeism, late login, early logout, and other...

Workforce Management (WFM) Role Overview: As a Senior Real-Time Workforce Manager, you will play a crucial role in ensuring the staffing levels of our contact center meet business needs on a real-time basis. Job Description: The successful candidate will work closely with the Operations team and clients to ensure that staffing levels are consistent and...

OverviewL.L.Bean is a leading outdoor apparel and equipment retailer, dedicated to providing high-quality products and exceptional customer service. We're seeking an experienced Inventory Management Specialist to join our team.

Job TitleSr. Workforce SchedulerAbout the RoleThis is a challenging and rewarding role for a Sr. Workforce Scheduler to join our team at Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada - K56.We are looking for an experienced professional to create staff schedules, track attendance, and maintain compliance with workplace laws and...

Job OverviewWe are seeking a highly skilled Risk Management Specialist to join our team at Amazon Support Services Costa Rica Srl - B20. As a Risk Manager, you will play a critical role in leading and supporting teams in responding to, investigating, managing, and resolving high-impact incidents and escalations around Product Safety and Compliance.

The Global Workforce Mobility Program Coordinator role is a key position that supports Intel's efforts in managing its global workforce.Key responsibilities include:Executing audits and reconciliations for suppliers and employees' payments related to the Global Workforce Mobility Programs,- Utilizing forensic audits, systems, and reporting to detect...