Workforce Operations Lead

About the RoleAs a Workforce Scheduler Lead at Amazon Web Services Costa Rica, you will be responsible for building relationships with site operations teams and helping them execute on a staffing plan for highly complex teams that provide support 24/7. With your analytical mindset and workforce management experience, you will create actionable and...

**Workforce Management Operations Manager****Job Summary:**We are seeking a skilled Workforce Management Operations Manager to manage end-to-end WFM delivery, with a focus on team management and large operations for multinational locations.**Key Responsibilities:**Participate in action and strategic planning to establish annual goals and objectives;Manage a...

Operations Team LeadWe are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing,...

Lonza, a global leader in life sciences, seeks a talented individual to spearhead workforce administration globally and payroll operations in the Americas region. As an Associate Director HR Operations / Head HR Services - Americas, you will lead the delivery of efficient, predictable, and effective services that meet the needs of employees, managers, and...

Job TitleSr. Workforce SchedulerAbout the RoleThis is a challenging and rewarding role for a Sr. Workforce Scheduler to join our team at Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada - K56.We are looking for an experienced professional to create staff schedules, track attendance, and maintain compliance with workplace laws and...

Workforce ManagerWe are seeking a seasoned Workforce Manager to join our Support Strategy & Enablement team at Sykes Costa Rica.The ideal candidate will have proven experience in workforce management, with expertise in process development, capacity planning, and team leadership. A strong background in workforce management systems, such as Calabrio, is highly...

Job OverviewWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Future Group. In this role, you will be responsible for monitoring live operations and making real-time decisions to optimize agent schedules and staffing levels.

The Financial Operations team at Screenovate is responsible for ensuring the smooth execution of financial transactions related to our Global Workforce Mobility Programs. To achieve this goal, we are seeking a highly skilled and detail-oriented Financial Operations Specialist.Job Overview:As a Financial Operations Specialist, you will be responsible for...

About AmazonAt Amzn Support Srvcs Costa Rica, we are passionate about delivering exceptional customer experiences. As the world's most customer-centric company, we focus on meeting our sellers' needs and innovating new ideas to help them succeed.Our MissionWe strive to make Amazon the safest and most trusted place on Earth by protecting the innocent and...

Workforce Management (WFM) Role Overview: As a Senior Real-Time Workforce Manager, you will play a crucial role in ensuring the staffing levels of our contact center meet business needs on a real-time basis. Job Description: The successful candidate will work closely with the Operations team and clients to ensure that staffing levels are consistent and...

About the Role:">We are seeking a strategic Workforce Management professional to drive the development and scaling of our workforce management function. As a key member of our Support Strategy & Enablement team, you will be responsible for analyzing team and agent performance data to inform recommendations and implement improvements in forecasting accuracy...

Company OverviewResidence Inn by Marriott is a global leader in hospitality, providing exceptional service to business and leisure travelers alike. Our mission is to deliver an unforgettable experience that makes our guests feel at home.Job SummaryWe are seeking an experienced Operations Front Desk Team Lead to join our team at Residence Inn San Jose Escazu....

OverviewAt Amazon Support Services Costa Rica Srl, we are committed to delivering exceptional customer experiences. We seek a skilled and motivated individual to join our team as a Workforce Analyst.About the RoleThis role is part of our efforts to optimize workforce management in our contact centers. The successful candidate will be responsible for...

**Workforce Management Role****Location**Job Title:Sr. Rep, Real Time Management**Job Description**:Sr. Representative, Real Time Management works directly with the Operations team and the client to ensure consistent staffing levels on a real-time basis and meet business needs.**Key Responsibilities:**Distribute accurate and timely agent schedules.Input...

About the RoleWe are seeking a Senior Operations Management Lead to join our Regulatory Support and Controls team in MIS Ratings Operations and Controls.

About the RoleWe are seeking a highly skilled and experienced Global Business Operations Lead to join our team at Microsoft. This is an exciting opportunity to take on a leadership role in shaping the future of our business operations.

Job OverviewWe are seeking a seasoned Senior Cybersecurity Operations Lead to join our team at AireSpring. This is a dynamic role that requires expertise in leading and coaching a team of cybersecurity professionals, ensuring the successful management of daily security operations.

At Amzn Support Srvcs Costa Rica, we're pushing the boundaries of customer-centricity.Company OverviewWe're a dynamic organization that's constantly innovating and simplifying processes to deliver exceptional Customer Experience. Our team is passionate about making a difference, and we're looking for talented individuals like you to join us on this...

Drive Business Growth as an Operations Manager at Amazon Support Services Costa Rica SrlAbout the Role:We are seeking a highly skilled Operations Manager to lead our content strategy team in Chennai and Costa Rica. As a seasoned team leader, you will be responsible for driving strategy and execution for content coverage, quality, and international...

Job SummaryWe are seeking an experienced Workforce Management Specialist to join our team in San Jose and Costa Rica. In this role, you will be responsible for monitoring live operations, adjusting staffing levels, and ensuring service level targets are consistently met.