Facilities Management Specialist
hace 7 horas
JLL supports the Whole You, personally and professionally.
About UsWe are a leading professional services and investment management firm specializing in real estate. Our global reach spans over 80 countries with a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
Job OverviewWe are seeking an experienced Facilities Management Specialist to join our team. The successful candidate will assist the Facilities Manager in delivering services to operate and maintain properties, including customer/client services, financial management, facility maintenance, procurement, and supplier management.
Main Responsibilities- Work with the Facilities Manager to oversee the delivery of maintenance and repair services.
- Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
- Interface with occupants of selected properties.
- 24/7 emergency call support and site attendance is required.
- Follow established escalation procedures and incident reporting procedures.
- Support work order management for in-house staff and vendors as necessary.
- Meet or exceed site Key Performance Indicators (KPI's); assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly.
- Demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations.
- Assist in the development and management of operating and capital budgets / purchasing orders / billing systems.
- Support the Facilities Manager in the implementation of short and long-term projects for the client.
- Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.
- Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
- Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
- Insure compliance with Jones Lang LaSalle minimum audit standards.
- Bachelor's degree.
- Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant.
- Excellent customer, computer, managerial, verbal and written communication skills.
- Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
- Basic knowledge of building systems (mechanical and electrical systems).
We recognize the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. We're committed to creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential.
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