IT Support Specialist

hace 6 horas


San José, San José, Costa Rica Arb Call Facilities A tiempo completo

At Arb Call Facilities, we are committed to delivering exceptional technical support services to our clients.

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist - Help Desk, you will be responsible for providing top-notch technical assistance and support to our clients.

About the Role

This is an exciting opportunity to work with a dynamic team in a fast-paced environment. You will be responsible for:

  • Providing technical assistance and support via phone, email, or in-person interactions.
  • Responding to queries, troubleshooting issues, and implementing solutions.
  • Creating login credentials and ensuring system access.
  • Conducting training sessions for computer users.
  • Maintaining daily performance of computer systems and identifying areas for improvement.
  • Installing, modifying, and repairing computer hardware and software.
  • Cleaning up computers and running diagnostic programs to resolve problems.
  • Resolving technical issues with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Configuring and installing computer peripherals for users.
  • Following up with clients to ensure issues have been resolved.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong understanding of computer systems, software, and hardware.
  • The ability to troubleshoot and resolve complex technical issues.
  • Experience with computer networks, operating systems, and software applications.
  • Strong problem-solving skills and attention to detail.
  • The ability to work in a team environment and provide excellent customer service.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.



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