IT Support Specialist
hace 6 horas
At Arb Call Facilities, we are committed to delivering exceptional technical support services to our clients.
Job Summary
We are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist - Help Desk, you will be responsible for providing top-notch technical assistance and support to our clients.
About the Role
This is an exciting opportunity to work with a dynamic team in a fast-paced environment. You will be responsible for:
- Providing technical assistance and support via phone, email, or in-person interactions.
- Responding to queries, troubleshooting issues, and implementing solutions.
- Creating login credentials and ensuring system access.
- Conducting training sessions for computer users.
- Maintaining daily performance of computer systems and identifying areas for improvement.
- Installing, modifying, and repairing computer hardware and software.
- Cleaning up computers and running diagnostic programs to resolve problems.
- Resolving technical issues with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Configuring and installing computer peripherals for users.
- Following up with clients to ensure issues have been resolved.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A strong understanding of computer systems, software, and hardware.
- The ability to troubleshoot and resolve complex technical issues.
- Experience with computer networks, operating systems, and software applications.
- Strong problem-solving skills and attention to detail.
- The ability to work in a team environment and provide excellent customer service.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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