IT Technical Support Specialist for San José Costa Rica

hace 11 horas


San José, San José, Costa Rica Reclutamiento It A tiempo completo

Company Overview

We are a telecommunications company partner elite for Microsoft, Google, Cisco, HP and other. Our mission is to provide top-notch technical support services to our clients.

Job Summary

We are seeking an experienced Technical Support Specialist to join our team in San José, Costa Rica. The successful candidate will be responsible for providing technical assistance to our clients via phone, email, and remote desktop.

Responsibilities

The ideal candidate will have 2 years of experience as a NOC Engineer, Technical Support Specialist, or in a similar role. Key responsibilities include:

  • Providing technical assistance to customers via phone, email, and remote desktop
  • Troubleshooting issues related to networking, routers, switches, firewalls, and other network devices
  • Monitoring logs, incidents, and events using tools like Nagios, Solarwinds, System center, Tivoli, etc.
  • Collaborating with the development team to resolve complex technical issues
  • Developing and implementing solutions to improve customer satisfaction and reduce ticket volume

Requirements

To be considered for this role, you must have:

  • 2 years of experience as a NOC Engineer, Technical Support Specialist, or in a similar role
  • Strong knowledge of networking protocols, including DNS, TCP/IP, Access Point, Routing & Switching, WLAN, and HTTP
  • Familiarity with Windows or Linux/Unix-like operating systems
  • Experience with service providers of internet, wireless, etc.
  • Desirable skills include knowledge of security protocols such as IPS, AV, URL filtering, AppControl, DLP, AntiDOS, Proxy, VPN site-to-site, VPN mobile, Advanced Routing, Inter-vlan Routing, Nessus, WireShark, Metasploit, Nmap, Tcpdump, Nikto, ZAP, Burp Suite, Good practices ITIL, eTOM, COBIT o CMMI

Benefits

We offer a competitive salary range of $750 - $850 USD per month, plus benefits including training and certification programs. Work hours are Monday to Friday, 9:00 a.m. to 6:00 p.m., and Saturday mid-day. Zone: San José, Costa Rica.



  • San José, San José, Costa Rica Sykes Costa Rica A tiempo completo

    Company OverviewSykes Costa Rica is a leading customer service provider with a passion for delivering exceptional experiences.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Sykes Costa Rica. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl seeks a highly skilled and proactive Technical Support Specialist to join our BSX Support Engineering team. As a key member of our team, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.Key ResponsibilitiesCollaborate closely with...


  • San José, San José, Costa Rica Imprivata A tiempo completo

    Imprivata is a leading provider of healthcare technology, and we're seeking a highly skilled Technical Support Specialist to join our team. In this role, you'll provide top-notch IT support to our clients, prioritizing requests and escalating complex issues as needed.Job SummaryThe Technical Support Specialist will be responsible for supporting PCs, Macs,...


  • San José, San José, Costa Rica Hire It People Inc A tiempo completo

    About the RoleWe are seeking a Technical Support Specialist to join our team at Hire It People Inc. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our clients using Windows operating systems.Location FlexibilityThis is a fully remote position that can be based in Brazil, Costa Rica, El...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented IT Support Specialist II to join our team. This role will be responsible for providing technical support to Amazon Corporate employees worldwide, troubleshooting end-user computing problems, and documenting customer interactions.About the Role:This is a challenging...


  • San José, San José, Costa Rica United Facility Services De Costa Rica A tiempo completo

    ACERCA DE LA EMPRESAUnited Facility Services De Costa Rica es una empresa líder en servicios de limpieza y mantenimiento.Nuestra misión es brindar soluciones innovadoras y efectivas a nuestros clientes, asegurando un entorno seguro y saludable.La oportunidadSomos conscientes de que la buena limpieza es crucial para el bienestar de las personas y las...


  • San José, San José, Costa Rica It France A tiempo completo

    It France is a leading provider of exceptional technical support to the medical field. We are seeking an experienced Technical Support Specialist fluent in both French and English to join our dedicated team.**Job Summary:**We are looking for a highly skilled individual to ensure accurate documentation of customer interactions, act as an internal advocate for...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Dwellworks Costa Rica Ltd. In this role, you will provide exceptional customer service to users across all levels, requiring strong communication and problem-solving skills.Your primary responsibility will be to manage the help desk for third-party independent consultants, including...


  • San José, San José, Costa Rica Sgf Global A tiempo completo

    **About SGF Global**Sgf Global is a leading provider of innovative solutions for the food and beverage industry.**Salary Range:** $80,000 - $120,000 per annum**Job Summary:** We are seeking an experienced Senior Infrastructure Specialist to join our team in San José, Costa Rica. As a key member of our Engineering and Architecture team, you will be...


  • San José, San José, Costa Rica It France A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at It France.Key Responsibilities:Accurately document customer interactions in the CRM system, adhering to established process flows and work instructions.Serve as an internal representative, advocating for customer needs and ensuring their voice is heard within the...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    Crg Solutions seeks a skilled IT Technical Support Specialist to join our team.As an IT Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure within our organization.The estimated salary for this position is $55,000-$65,000 per year.About UsCrg Solutions...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a Senior Technical Documentation Specialist to join our team at Amazon Support Services Costa Rica Srl.Job OverviewThe successful candidate will have 2+ years of experience in Human Resources, Customer Service and/or back-office compliance-related environments, with content writing and MS Office skills, and B2+ English...


  • San José, San José, Costa Rica Fragomen A tiempo completo

    About the RoleFragomen, a leading global immigration services provider, is seeking an experienced IT Infrastructure Specialist to support PC Hardware, Operating Systems, IT Hardware Inventory, and Device Imaging in our San José office. As a key member of our IT team, you will provide technical support, troubleshoot issues, and implement solutions to ensure...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    About Our CompanyDwellworks Costa Rica Ltd is a dynamic company driven by passion, hard work, and integrity. We seek talented individuals who are eager to learn, grow, and thrive in our relaxed and well-rounded environment.Our Job OfferWe offer a competitive salary in US Dollars, with a minimum of $65,000 per year, based on experience and qualifications....


  • San José, San José, Costa Rica Costa Rica Elimco A tiempo completo

    About the RoleWe are seeking a dynamic and organized Talent Acquisition Specialist to join our Recruiting Services organization in San José location. The ideal candidate will support Amazon Talent Acquisition organizations with all administrative activities and recruiting coordination globally.Key ResponsibilitiesHandle high-volume transactions of...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is a leading technology company seeking an HR Coordinator to support its expanding operations in Costa Rica.About the RoleThis is a full-time, back-office position based in Costa Rica with a competitive salary of $35,000 - $45,000 per year, depending on experience.Job DescriptionWe are looking for an HR Coordinator who can...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Summary:We are seeking a Strategic Recruitment Specialist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our recruitment team, you will be responsible for building effective sourcing, assessment, and closing approaches that meet the needs of our hiring teams.Key Responsibilities:Partner with hiring teams to develop and implement...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    At Smartsheet, we are seeking a highly skilled and dedicated Technical Support Specialist to join our Corporate IT team. This role offers the opportunity to provide exceptional support to both onsite and remote employees in a dynamic environment.We are looking for a talented individual with high integrity who can make an immediate positive impact. The...


  • San José, San José, Costa Rica Stewart Costa Rica A tiempo completo

      **Job Summary:**Stewart Costa Rica seeks an IT Infrastructure Specialist to provide enterprise-level support for our technology platforms. This role requires a comprehensive understanding of server, storage, and networking technologies, as well as experience with virtualization, cloud computing, and cybersecurity.  **Responsibilities:Develop and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Job Title:** Compliance Content Specialist - System Documentation**Location:** San José, Costa RicaOverviewThis position is based in our SJO10 building, located in Calle Blancos, San José. As a Compliance Content Specialist, you will work from our office three days a week and remotely two days a week, attending our production schedule Monday to Friday...