IT Support Specialist for Office 365 and Microsoft Environment

hace 17 horas


San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

About Our Company

Dwellworks Costa Rica Ltd is a dynamic company driven by passion, hard work, and integrity. We seek talented individuals who are eager to learn, grow, and thrive in our relaxed and well-rounded environment.

Our Job Offer

We offer a competitive salary in US Dollars, with a minimum of $65,000 per year, based on experience and qualifications. Additionally, we provide 5 extra days of vacation per year, private medical and dental benefits, and a casual work environment. You will also have the opportunity to work from home or in our office at least 3 days a week, depending on user support needs.

Job Description

We are seeking an IT Support Specialist to join our team. In this role, you will be responsible for managing help desk operations, including troubleshooting, resolving technical issues, and providing exceptional customer service to users across all time zones.

Key Responsibilities:

  • Manage help desk operations for third-party independent consultants
  • Provide technical support for Office 365, Office Products, Ring Central, and Video Conferencing (Zoom and WebEX)
  • Create troubleshooting guides to share knowledge with the team
  • Develop and deliver training programs for new users
  • Collaborate with colleagues to resolve complex technical issues

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree or equivalent experience
  • At least 3 years of related experience in IT support
  • Strong debugging and troubleshooting skills
  • Experience with Windows and Mac operating systems
  • Familiarity with Office 365, Office Suite, and other Microsoft products

What We're Looking For

We value candidates with excellent communication and documentation skills, as well as the ability to work independently and as part of a team. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.


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