Microsoft Technical Support Specialist
hace 2 días
Our Customer Service & Support team is responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will play a key role in troubleshooting and resolving customer technical issues, working collaboratively with cross-functional teams to leverage troubleshooting tools and best practices.
Responsibilities:
- Response and Resolution: Investigate and solve customer technical issues, leveraging troubleshooting tools and practices.
- Readiness: Develop technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
- Product/Process Improvement: Identify potential product defects and provide feedback to senior engineers, contributing to Microsoft product improvements.
Qualifications:
- 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
- Business level fluency to read, write, and speak English and Spanish
- Preferred Technical Qualifications: System Center Configuration Manager, ADFS, Active Directory, Windows Networking, Exchange, App Dev, and Outlook
-
Technical Support Specialist
hace 1 día
San José, San José, Costa Rica Microsoft A tiempo completoJob SummaryWe are seeking a skilled Technical Support Specialist to join our Microsoft team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong background in technical support.Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive incident resolution.Key...
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we are seeking a highly skilled Technical Support Specialist to join our Customer Service & Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex customer technical issues related to cloud security and networking.Key Responsibilities:Investigate and resolve complex customer technical...
-
Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewAt Microsoft, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Technical Support Engineer, you'll play a critical role in helping us achieve this goal by providing top-notch technical support to our customers.ResponsibilitiesReview and resolve complex technical issues, collaborating with...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 17,000 employees, responsible for delivering exceptional customer experiences. As a Technical Support Engineer, you will play a critical role in helping customers achieve more with Microsoft products and services.ResponsibilitiesAs a Technical Support Engineer, you...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Technical Support Engineer, you'll play a critical role in achieving this goal by providing timely and effective support to our customers.Within the Customer Service & Support (CSS) organization, you'll be part of a team that's dedicated...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technical Support Engineer, you'll play a critical role in delivering exceptional customer experiences and driving business success.Responsibilities:Response and ResolutionReview complex issues and collaborate with customers to understand their...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoCustomer Service & Support RoleAt Microsoft, we're committed to delivering exceptional customer experiences. As a Technical Support Engineer, you'll play a critical role in helping our customers succeed. This position requires a passion for delivering customer success and a strong technical background.ResponsibilitiesResolve complex customer issues through...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will play a critical role in building trust and confidence with our customers, helping them resolve complex technical issues and...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoCustomer Service & Support RoleMicrosoft's Customer Service & Support (CSS) organization is responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will be part of this team, working closely with customers to resolve their technical issues and provide a differentiated customer...
-
Technical Support Specialist
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 17,000 employees, responsible for delivering exceptional customer experiences. As a Technical Support Engineer, you will play a critical role in helping customers achieve more with Microsoft products and services.ResponsibilitiesAs a Technical Support Engineer, you...
-
Technical Support Specialist
hace 1 día
San José, San José, Costa Rica Microsoft A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our Microsoft Intune Support team. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and resolving customer technical issues. This is an excellent opportunity to accelerate your career growth by honing your problem-solving, collaboration, and...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoEmpowering Customer SuccessAt Microsoft, we're committed to delivering exceptional customer experiences that drive business success. As a Technical Support Engineer, you'll play a critical role in helping our customers overcome technical challenges and achieve their goals.Key Responsibilities:Review and resolve complex customer issues through...
-
Technical Support Escalation Specialist
hace 5 días
San José, San José, Costa Rica Microsoft A tiempo completoTechnical Support Escalation Engineer Role OverviewWe are seeking a highly skilled Technical Support Escalation Engineer to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will be responsible for owning, troubleshooting, and solving complex customer technical issues related to the Microsoft Graph API.This is an...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Microsoft A tiempo completoOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will be part of this team, working closely with customers to resolve complex technical issues and provide expert-level...
-
Technical Support Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technical Support Engineer - Azure SQL MI, you'll play a critical role in delivering world-class support for our global customers on their digital transformation journey.This role offers a unique opportunity to accelerate your career growth by honing...
-
Technical Support Lead
hace 2 días
San José, San José, Costa Rica Microsoft A tiempo completoRole SummaryAs a Technical Support Lead at Microsoft, you will be a trusted advisor to our largest and most strategic customers during significant and complex technical challenges.This role requires an innate problem solver who can support multiple high-profile strategic accounts and orchestrate the shift from a reactive to a more proactive support...
-
Data and AI Technical Specialist
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a member of our team, you'll be part of a growth mindset culture that values innovation, collaboration, and inclusion. Our mission is to create a culture where everyone can thrive at work and beyond.Job SummaryWe're seeking an experienced Azure...
-
Data and AI Technical Specialist
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a member of our team, you'll be part of a growth mindset culture that values innovation, collaboration, and respect. Our mission is to create a culture of inclusion where everyone can thrive at work and beyond.Job SummaryWe're seeking an...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewAt Microsoft, we're committed to delivering exceptional customer experiences that empower individuals and organizations to achieve more. As a Technical Support Engineer, you'll play a critical role in helping us achieve this goal by providing expert-level technical support to our customers.ResponsibilitiesReview and resolve complex technical issues,...