Microsoft Technical Support Specialist

hace 2 días


San José, San José, Costa Rica Microsoft A tiempo completo

Our Customer Service & Support team is responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will play a key role in troubleshooting and resolving customer technical issues, working collaboratively with cross-functional teams to leverage troubleshooting tools and best practices.

 

Responsibilities:

  • Response and Resolution: Investigate and solve customer technical issues, leveraging troubleshooting tools and practices.
  • Readiness: Develop technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
  • Product/Process Improvement: Identify potential product defects and provide feedback to senior engineers, contributing to Microsoft product improvements.

 

Qualifications:

  • 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
  • Business level fluency to read, write, and speak English and Spanish
  • Preferred Technical Qualifications: System Center Configuration Manager, ADFS, Active Directory, Windows Networking, Exchange, App Dev, and Outlook


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