Technical Support Specialist

hace 2 meses


San José, San José, Costa Rica Microsoft A tiempo completo
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a Technical Support Engineer, you will play a critical role in building trust and confidence with our customers, helping them resolve complex technical issues and preventing future problems from occurring.

Responsibilities
  • Review and resolve complex customer issues, utilizing troubleshooting tools and collaborating with cross-functional teams to drive incident resolution.
  • Act as an advisor to customers, handling complex, repeatable, or escalated cases, and creating technical articles or knowledge base content to improve customer understanding.
  • Perform complex product troubleshooting and remediation, working with development teams to drive incident resolution and analyze patterns of problems to optimize support engineering delivery.
  • Collaborate with cross-team and cross-product technical issues, working with resources from other groups to resolve complex customer issues.
Requirements
  • 5+ years of technical support, technical consulting experience, or information technology experience.
  • Microsoft Technology Certifications, strong knowledge of.Net Framework, ASP.NET, VB.NET, and cloud technologies such as Microsoft Azure and Amazon web services.
  • Good understanding of operating systems and networking, and ability to meet Microsoft, customer, and/or government security screening requirements.
What We Offer
  • Industry-leading healthcare and educational resources.
  • Discounts on products and services, savings and investments, and generous time away.
  • Opportunities to network and connect, and a culture of inclusion where everyone can thrive at work and beyond.


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