IT Support Specialist

hace 15 horas

San José, San José, Costa Rica World Fuel Services A tiempo completo

At World Fuel Services, our team is the driving force behind our global success.

We are industry leaders due to the diverse talents of our 5000-strong professional workforce.

Our employees thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.

Our high-performance culture enables us to drive sustained growth.

In a collaborative environment, we promote an atmosphere where individuals can excel.

Technical Support - Service Desk II

The IT Support Specialist is part of a team offering technical support services with exceptional customer experience to World Fuel Services employees worldwide.

This role involves being part of a team focusing on all employee IT needs ranging from computer and software support, installations, configurations, and the site's technical equipment.

The team aims to provide high levels of customer service and strives for the best user experience.

Main Responsibilities:

  • End User Device support and administration (Windows, Mac's, iOS, phones/tablets)
  • Provide premium support services for C-Levels and Executive members of the organization and their Assistants
  • Maintain operational services of the Miami office IT systems (conference rooms, computer systems, screens/monitors, telephones, printers, etc.)
  • Ensure exceptional employee onboarding experience through the delivery and readiness of all computer equipment, software, and login accounts
  • Maintain asset management and inventory of all computer equipment (provisioning/de-provisioning of end-user computer systems)
  • E nsure all conference rooms IT services are operational and professionally equipped
  • Coordinate and moderate town halls and video conferences as required

Requirements:

  • Four+ years of experience delivering IT services in similar roles
  • Associate or bachelor's degree in engineering, information technology, or related discipline (significant work experience may be considered in lieu of degree)
  • Expert in computer systems and Operating Systems (Windows 10, Mac OS, iOS, etc.)
  • Strong Active Directory, Office Applications, and Office 365
  • Expert at diagnostic and problem resolution using ITIL framework
  • Excellent verbal communications and written documentation skills are required
  • General scripting and automation capabilities to support tasks in a large environment with minimal effort
  • Highly organized and handles multiple requests without requiring follow-ups
  • Highly creative and innovative technologist that thrives in a team environment
  • Seeks to solve problems with a focus on providing exceptional user experience
  • You are able to communicate effectively across all levels of the organization, especially the executive team
  • You focus on the overall excellent customer experience rather than only on technology
  • You inspire confidence, motivation, and creativity in a team environment
  • You show caring and understanding
  • You pay attention to detail and focus on customer satisfaction
  • You seek out clarification and embrace the unknown without needing direction
  • You take responsibility and accountability
  • You handle critical/important incidents and tasks with a sense of urgency
  • You seek and utilize feedback positively
  • You adapt well to change

What We Offer:

A dynamic work environment that fosters innovation and teamwork.

Competitive salary and comprehensive benefits package.

Opportunities for professional growth and development.

A collaborative culture that values diversity and inclusion.

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