Highly Skilled IT Support Specialist

hace 1 día


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

We are looking for a Highly Skilled IT Support Specialist to join our team at Bill Gosling Outsourcing.

About Us:

Bill Gosling Outsourcing has been providing business solutions to clients for over 60 years, offering various services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace that promotes personal and professional growth.

Job Description:

The Highly Skilled IT Support Specialist will support end-users within our organization for their basic information technology needs related to hardware and software. They will assist in troubleshooting issues to maintain the functionality of our systems and ensure alignment with business goals. This role involves installing, maintaining, and troubleshooting required software and hardware, both on-site and remotely, for clients and colleagues.

Responsibilities:

  • Assist the Helpdesk Support team with Desktop Support tasks such as secure deployment of workstations, portable devices, keyboards, mice, monitors, and telephony equipment.
  • Support the business and operational/support staff with helping desk-related processes, tasks, and project items over various channels, including voice, SMS, and chat.
  • Collaborate with the IT Department to complete technology-related tasks when required, including data center and office cabling.
  • Monitor daily operations and enhance processes to maximize technology efficiency.
  • Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software, including hardware and software.
  • Champion company core values and other company programs.
  • Other duties as assigned.

Required Experience/Qualifications:

The ideal candidate should possess:

  • A High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago.
  • Post-Secondary education in a related IT field would be preferred.
  • Knowledge of Information Technology in relation to supporting Hardware and Software.
  • Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company.
  • Previous experience working with Information Technology Systems in supporting a Windows, Linux, or Mac environment for hardware and software.

Salary and Benefits:

We offer a competitive salary, estimated to be around $55,000 - $65,000 per annum, depending on experience. Additional benefits include performance bonuses and annual merit increases, birthday day off (paid), marriage leave (3 days paid), bereavement leave (3 days paid), casual dress code, free counseling sessions, point-to-point transportation, asociacion solidarista, dental benefit, SmartFit partnership, free parking for all employees, and free coffee/tea all day long.

Where We Are:

We are located in a beautiful and modern office setting in La Ribera de Belén.



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