Highly Skilled Technical Consultant
hace 2 meses
Microsoft's Customer Experience & Success organization is a global powerhouse with over 17,000 employees worldwide. We are responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
The Customer Service & Support organization within CE&S builds trust and confidence for every person and organization through delivering a seamless support experience. Our team helps customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
We are seeking a highly skilled Technical Support Engineer - Azure SQL MI to own, troubleshoot, and solve complex customer technical issues. This role will accelerate your career growth by honing your problem-solving, collaboration, and research skills, and developing your technical proficiency.
This position offers flexibility, allowing you to work up to 50% from home. You will have the opportunity to collaborate with our engineering teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.
**Responsibilities:**
Our ideal candidate will be responsible for:
- Reviewing complex issues and contacting customers to understand issue status/solution
- Utilizing troubleshooting tools to help resolve customer issues
- Acting as an advisor to the customer and handling complex, repeatable, or escalated cases
- Creating technical articles or knowledge base content to improve customer understanding
- Collaborating on cross-team and cross-product technical issues to resolve complex customer issues
**Readiness Programs:**
Our Technical Support Engineers implement end-to-end readiness programs to ensure success in their roles. These programs include mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, and writing technical articles.
**Product/Process Improvement:**
We encourage our engineers to provide feedback to senior engineers and product groups on functionality of products based on customer engagements. This input informs product improvements and enhancements.
**Business Integration:**
As a Technical Support Engineer, you will implement strategic business decisions with customers, partners, and teams to increase market share.
**Qualifications:**
To be successful in this role, you should possess:
- 5+ years of technical support, consulting, or IT experience
Estimated salary: $105,000 - $145,000 per year, depending on location and qualifications.
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