IT Support Specialist

hace 2 días


San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

Job Summary:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Moody's Investors Service. In this role, you will provide technical support and services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements.

About the Role:

  • Facilitate problem solving and collaboration
  • Help ensure group-wide discussions and assist with decision-making processes
  • Produce updates and reports on all issues and activities to management
  • Serve as a liaison between IT and upper management in implementing procedural changes, software/hardware standards, and standard operating procedures
  • Provide technical support in a Windows 10 environment
  • Plan and participate in implementation, migration, and preliminary troubleshooting of the PC/LAN environment
  • Configure, install, support, solve problems, and repair client workstations, printers, mobile devices, audio, video, and office equipment
  • Coordinate support and requests with other support levels and vendors
  • Recognize problem areas, develop proactive solutions, and stay in sync with IT operational performance metrics and Service Level Agreements
  • Assist other members of technical staff with installation and support issues when requested
  • Provide timely follow-up to users and management on all support issues
  • Solicit feedback from business lines and individual users to improve service levels and customer satisfaction

Required Skills and Qualifications:

  • Bachelor's degree required
  • 5 years' experience working on Server, Desktop, and/or Help Desk support
  • MCSE is highly desirable
  • Knowledge of ITIL
  • Strong understanding of Moody's business and overall IT operations
  • Able to take on higher-level responsibilities
  • Demonstrated group leadership and willingness to take on leadership roles
  • Perceived as a team player and positive contributor by peers
  • Ability to develop relationships with key stakeholders and end users
  • Strong communication skills and ability to interact with business users at all levels

Benefits:

  • Moody's is an equal opportunity employer
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law


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