Workforce Optimization Specialist
hace 1 día
We are seeking an exceptional Workforce Analyst to join our Prime Video Trust & Safety team in San Jose, Costa Rica. As a key member of our workforce management team, you will be responsible for real-time monitoring and reporting of schedule deviations and schedule non-adherence.
The ideal candidate will have 1+ years of analytical field experience, with expertise in defining requirements and using data and metrics to draw business insights. You should also have experience with SQL or ETL, as well as analytical, numerical and mathematical skills.
Key responsibilities include:
- Real-time monitoring & reporting of Schedule deviations and schedule non-adherence;
- Create, run and execute SQL queries for large data sets analysis;
- Allocate workflow titles across multiple sites globally and programs;
- Work on real-time tickets related to work allocation to maximize utilization;
- Prepare and communicate daily handoff report to WFM leadership team on SL performance;
- Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained;
You will serve as the primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. Additionally, you will drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals.
A successful candidate will have advanced skills using Microsoft Excel in a business environment, ability to prioritize and meet tight deadlines, analytical with attention to detail, and bachelor's degree. We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus additional benefits.
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Workforce Optimization Specialist
hace 1 día
San José, San José, Costa Rica Future Group A tiempo completoJob OverviewWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Future Group. In this role, you will be responsible for monitoring live operations and making real-time decisions to optimize agent schedules and staffing levels.
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Workflow Optimization Specialist
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Description:At Amazon Support Services Costa Rica SRL, we are seeking an exceptional Workflow Optimization Specialist to join our team. This role is a key position in our organization, responsible for driving real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric...
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Cloud Cost Optimization Specialist
hace 2 meses
San José, San José, Costa Rica Encora A tiempo completo**About the Role**:As a **Cloud Cost Optimization Specialist**, you will be responsible for driving our cloud cost optimization strategy and implementing processes to reduce costs and improve efficiency. You will work closely with our financial and technical teams to analyze cloud spend, identify areas for cost savings, and develop recommendations for...
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Content Optimization Specialist
hace 3 semanas
San José, San José, Costa Rica Now Digital Talent A tiempo completoJob Description:">We are seeking a highly skilled Content Optimization Specialist to join our team at Now Digital Talent. This role is ideal for individuals with a passion for the iGaming sector and sports, who are also proficient in SEO principles and best practices.">About the Role:">This position involves collaborating closely with the SEO team to upload,...
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Workforce Management Specialist
hace 2 semanas
San José, San José, Costa Rica Future Group A tiempo completoJob SummaryWe are seeking an experienced Workforce Management Specialist to join our team in San Jose and Costa Rica. In this role, you will be responsible for monitoring live operations, adjusting staffing levels, and ensuring service level targets are consistently met.
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Software Optimization Specialist
hace 1 mes
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleWe are seeking a highly skilled Software Optimization Specialist to join our team at Intel. As a key member of our platform innovation team, you will be responsible for developing and implementing software solutions that optimize performance and efficiency.Key Responsibilities:Engage with external partners and internal Intel teams to understand...
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Digital Marketing Optimization Specialist
hace 4 semanas
San José, San José, Costa Rica J. Blanton Plumbing A tiempo completoWe are seeking a Digital Marketing Optimization Specialist to join J. Blanton Plumbing's marketing team. In this role, you will be responsible for managing and optimizing digital marketing campaigns, analyzing data, and providing regular reporting and insights to stakeholders.Key Responsibilities:Develop and manage digital marketing campaigns to drive...
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob DescriptionAt Amazon Support Services Costa Rica SRL, we are seeking an experienced Process Optimization Specialist to join our Prime Video Digi-Flex team. This role is a key part of shaping the future of entertainment with us.About UsWe are passionate about ensuring that all our customers around the globe have access to the content they need, when they...
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Digital Marketing Optimization Specialist
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San José, San José, Costa Rica Splunk Inc A tiempo completoAbout the RoleSplunk Inc is looking for a highly skilled Digital Marketing Optimization Specialist to drive set-up, ongoing governance and optimization of our Google Tag Manager instance. As a key member of the Marketing Operations Team, you will be responsible for driving digital marketing initiatives that enhance customer experience and improve business...
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Optimization Specialist for Microport Orthopedics
hace 4 semanas
San José, San José, Costa Rica Microport Orthopedics S.A. A tiempo completoWe are seeking an Optimization Specialist to join our team at Microport Orthopedics S.A.Job Description:About the RoleThe successful candidate will be responsible for recognizing supply and demand shortfalls, optimizing production in the short run, managing production resources, ERM/ERP systems, and SolidWorks with advanced English skills (70% minimum, AFD...
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Workforce Manager
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San José, San José, Costa Rica Sykes Costa Rica A tiempo completoAbout the Role:">We are seeking a strategic Workforce Management professional to drive the development and scaling of our workforce management function. As a key member of our Support Strategy & Enablement team, you will be responsible for analyzing team and agent performance data to inform recommendations and implement improvements in forecasting accuracy...
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Discrete Systems Optimization Specialist
hace 1 mes
San José, San José, Costa Rica Crg Solutions A tiempo completoWe are seeking a skilled Discrete Systems Optimization Specialist to join our team at Crg Solutions.About the RoleThe successful candidate will be responsible for configuring, maintaining and optimizing Red Prairie Discrete systems to support warehouse and inventory management processes. This will involve ensuring minimal disruption to operations, conducting...
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Cloud Optimization and FinOps Specialist
hace 4 semanas
San José, San José, Costa Rica Pfizer A tiempo completoJob DescriptionThe Digital Hosting Solutions (DHS) team at Pfizer provides foundational public and private cloud services globally.A highly motivated individual with a strong aptitude towards self-development and growth is desired. As a FinOps business analyst, you must operate independently and influence solution teams to manage cloud spend and drive...
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Global HR Process Optimization Specialist
hace 2 meses
San José, San José, Costa Rica Pfizer A tiempo completoJob DescriptionPfizer's Global Business Services (GBS) is seeking a highly skilled Global Process Optimization Manager to join our team. As a key member of our Core HR Services organization, you will be responsible for enabling a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for...
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Senior Technical SEO Specialist
hace 2 meses
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**: Senior Technical SEO Specialist**Job Summary**We are looking for a Senior Technical SEO Specialist to join our Technical SEO team at Intelliswift Software, Inc. on a fixed-term contract. The role will focus on understanding the structure and technical challenges of our websites, as well as developing solutions to improve search engine...
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Travelopia Salesforce Optimization Specialist
hace 2 semanas
San José, San José, Costa Rica Travelopia A tiempo completoJob OverviewWe are seeking a skilled Salesforce Administrator to join our team and contribute to the development and optimization of our Salesforce platforms. This is an exciting opportunity for an experienced professional to leverage their skills in configuring and customizing Salesforce features to meet the evolving needs of our business.About...
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Red Prairie Optimization Specialist
hace 3 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completo**About Crg Solutions**Crg Solutions is a forward-thinking organization dedicated to harnessing the power of technology to drive business efficiency.**Job Summary**We are seeking an experienced Red Prairie specialist to join our team, someone with a deep understanding of Red Prairie and its applications in optimizing system performance and...
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Regulatory Compliance Specialist
hace 2 meses
San José, San José, Costa Rica Ecolab A tiempo completoAt Ecolab, we are seeking a Regulatory Compliance Specialist to join our team.This role is primarily responsible for classifying chemicals and equipment according to the Harmonized Tariff Schedule. In addition, the assignee will be responsible for assigning global trade regulations to products, such as export control classification numbers, dual use, drug...
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Business Analyst
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob DescriptionWe are seeking a highly analytical and detail-oriented Senior Business Analyst to join our Finance Operations (FinOps) Program Management Office (PMO) at Amazon Support Services Costa Rica SRL.About the RoleThis is an exciting opportunity to work on complex projects that meet our business and customer needs, delivered to a high standard and...
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Quality Assurance Specialist
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San José, San José, Costa Rica Datasite A tiempo completoWe are seeking a skilled Quality Assurance Specialist to join our team in Heredia, Costa Rica. As a Quality Assurance Specialist, you will be responsible for planning, designing, and executing test processes, test plans, and test scripts. You will also design and implement automated and manual test suites for our products in an Agile environment.**Key...