Collection Operations Team Manager

hace 23 horas


San José, San José, Costa Rica Pfizer A tiempo completo
About Pfizer

Pfizer is a global pharmaceutical company dedicated to delivering innovative treatments and life-changing medicines. Our teams work tirelessly to bring hope to patients around the world.

Job Overview

We are seeking an experienced Collection Operations Team Manager to join our team in [Flexible Location]. This role will play a critical part in ensuring the smooth operation of our Order-to-Cash process, focusing on customer collections, dispute management, and account maintenance.

Key Responsibilities
  • Operational Excellence: Oversee the execution of daily operations, guaranteeing high-quality performance in customer collections, dunning, and customer account management, aligned with established service level agreements and defined GBS processes.
  • Workforce Management: Effectively manage workload distribution across team members, providing clear communication regarding work tasks, deadlines, and expectations.
  • Performance Monitoring: Ensure timely escalation resolution, monitor operational performance using standard reporting metrics, identify areas for improvement, and provide actionable recommendations.
  • BPO Relationship Management: Foster a strong partnership with Genpact to maintain high operational standards across supported markets and align with business objectives.
  • Process Improvement: Drive E2E value realization initiatives through process optimization, standardization, and technology adoption, supporting the delivery of targeted results.
Requirements and Qualifications
  • Education: Bachelor's degree in Finance, Economics, or Accounting preferred.
  • Experience: Minimum 3 years of experience in Accounts Receivable or related O2C functions, with demonstrated expertise in managing teams and team performance.
  • Leadership Skills: Ability to lead, motivate, and develop colleagues, driving growth and development within the team.
  • Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint, Teams), SAP ERP system knowledge, and strong analytical skills.
What We Offer
  • Estimated Salary: $120,000 - $150,000 per annum, depending on qualifications and location.
  • Flexible Work Arrangements: Opportunities for remote work and flexible schedules.
  • Talent Development: Access to training programs, mentorship opportunities, and career advancement prospects.


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