Collection Operations Team Manager
hace 23 horas
Pfizer is a global pharmaceutical company dedicated to delivering innovative treatments and life-changing medicines. Our teams work tirelessly to bring hope to patients around the world.
Job OverviewWe are seeking an experienced Collection Operations Team Manager to join our team in [Flexible Location]. This role will play a critical part in ensuring the smooth operation of our Order-to-Cash process, focusing on customer collections, dispute management, and account maintenance.
Key Responsibilities- Operational Excellence: Oversee the execution of daily operations, guaranteeing high-quality performance in customer collections, dunning, and customer account management, aligned with established service level agreements and defined GBS processes.
- Workforce Management: Effectively manage workload distribution across team members, providing clear communication regarding work tasks, deadlines, and expectations.
- Performance Monitoring: Ensure timely escalation resolution, monitor operational performance using standard reporting metrics, identify areas for improvement, and provide actionable recommendations.
- BPO Relationship Management: Foster a strong partnership with Genpact to maintain high operational standards across supported markets and align with business objectives.
- Process Improvement: Drive E2E value realization initiatives through process optimization, standardization, and technology adoption, supporting the delivery of targeted results.
- Education: Bachelor's degree in Finance, Economics, or Accounting preferred.
- Experience: Minimum 3 years of experience in Accounts Receivable or related O2C functions, with demonstrated expertise in managing teams and team performance.
- Leadership Skills: Ability to lead, motivate, and develop colleagues, driving growth and development within the team.
- Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint, Teams), SAP ERP system knowledge, and strong analytical skills.
- Estimated Salary: $120,000 - $150,000 per annum, depending on qualifications and location.
- Flexible Work Arrangements: Opportunities for remote work and flexible schedules.
- Talent Development: Access to training programs, mentorship opportunities, and career advancement prospects.
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