Credit Collection Representative
hace 1 mes
**About Our Team**
We are a leading provider of debt recovery solutions for consumers, empowering them to begin their path towards financial recovery and build a better life. Our team of over 4,000 employees is dedicated to delivering exceptional customer service while upholding the Consumer Bill of Rights. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this role may be the right fit for you.
**Key Responsibilities**
Respond to incoming consumer phone calls, processing disputes, payment questions, credit reporting inquiries, general inquiries, and updating business records. Deliver exceptional customer service while balancing company needs. Obtain and evaluate relevant information to handle inquiries and complaints, adhering to company policies and procedures. This role is shift-based, with tasks identified under the guidance and supervision of a manager.
**Responsibility Breakdown**
• Handle credit reporting questions (15%)
• Handle consumer verbal disputes on collection accounts (45%)
• Initiate inter-departmental communications and follow up on cases (5%)
• Research and respond to consumers' inquiries about bankruptcy (10%)
• Respond to consumers' general inquiries about collection accounts (10%)
• Effectively route calls to specific departments (5%)
• Ensure proper system documentation and codes are removed/added (5%)
• Perform other duties as assigned (5%)
**Requirements**
**EDUCATION**: High School Diploma / GED
**EXPERIENCE**: 1+ year general office experience with exposure to standard business processes
**PREFERRED QUALIFICATIONS**
**EDUCATION**: Associate's
**EXPERIENCE**: 1+ year in customer service, directly working with customers to resolve issues
**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**: Spanish fluency, effective problem-solving, time management/organizational skills, customer service skills, conflict management skills
**What We Offer**
We prioritize a healthy work-life balance, offering a wide range of benefits, wellness initiatives, and opportunities for growth and development. Our compensation and benefits programs are designed to support and recognize your contributions, with a focus on employee well-being and career advancement.
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