Credit Solutions Specialist

hace 2 meses


San José, San José, Costa Rica Monifai A tiempo completo

At Monifai, we are committed to empowering individuals with fast and effective lending solutions. As a key member of our global team, you will play a crucial role in driving our mission forward.


Key Responsibilities:



  • Manage all customer communications and services relating to collection processes, ensuring that customers are clearly informed of the conditions surrounding their product purchases.
  • Advise customers and support them in finding solutions and products appropriate to their needs, aligning with company standards, procedures, and policies.
  • Maintain and update accurate records of customers from whom collections are made, and perform day-to-day collection operations while ensuring compliance with standard business practices.
  • Fulfill responsibilities under the Operational Risk Management Framework, the Regulatory Non-Compliance Risk Management Framework, the International Manual on Money Laundering Prevention and Terrorism Financing, and the Guidelines for Business Conduct.
  • Maintain a comprehensive risk management process and perform necessary due diligence for suppliers, demonstrating a deep understanding of local financial and regulatory markets.

Qualifications:



  • High School Degree
  • Minimum +2 years experience in telephone sales or collection of financial or insurance products
  • Firm grasp of MS Office products, including Excel and Word
  • Deep understanding of local financial and regulatory markets, with proven success using and deploying credit-related products
  • Outstanding organizational and interpersonal skills, with professional fluency in Spanish required and basic fluency in English, both spoken and written, preferred

Monifai is a modern fintech solution that offers a simplified, 100% digital way to access money without experiencing slow, manual processes. As a Financial Recovery Expert, you will be part of a global team that is dedicated to providing exceptional customer service and driving business growth.


About Monifai:


We are a global fintech company that offers innovative lending solutions to individuals and businesses. Our mission is to empower people with fast and effective access to money, without the need for slow, manual processes.


What We Offer:



  • A dynamic and collaborative work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package
  • The opportunity to work with a global team and contribute to a mission-driven organization


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