Global Debt Recovery Specialist

hace 1 semana


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

**About Midland Credit Management, Inc.**

We are a global leader in specialty finance, dedicated to empowering consumers to overcome debt and build a better life for themselves and their families. Our team of over 4,000 employees shares a daily mission to provide innovative debt recovery solutions and exceptional customer service.

**Job Overview**

The Global Debt Recovery Specialist will play a vital role in our operations, responding to consumer inquiries and transferring verified consumers to Account Managers. This position requires adherence to pre-established scripts and procedures, ensuring compliance with internal and external regulations.

**Responsibilities:**

• Route verified consumers to specific departments.

• Document interactions in our CRM system.

• Provide effective problem-solving, time management, organizational, and customer service skills.

**Requirements:**

• High School Diploma (Bachillerato en Educacion Media).

• English B1 level proficiency.

• +18 years old.

• Proficiency in PC skills (Office tools).

**Preferred Qualifications:**

• +1 year of experience in call centers.

• Effective communication skills, ability to work by objectives, and conflict management.

**What We Offer**

We strive to support your career aspirations and provide the benefits you need to live a fulfilling life. Our compensation and benefits programs are designed to support, develop, and recognize our employees' value. We offer wellness initiatives, support volunteerism and environmental efforts, employee education through leadership training, skill-building, and tuition reimbursements, and opportunities for promotion from within.

**Estimated Salary:** $45,000 - $55,000 per annum, depending on location and experience.



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