Debt Resolution Specialist
hace 1 mes
**Empowering Consumers to Achieve Financial Recovery**
At Midland Credit Management, Inc., we're committed to helping individuals begin their path towards financial recovery and build a better life for themselves and their families.
The Complaint Response Representative plays a vital role in this mission by investigating consumer complaints and providing company responses to regulatory complaints and other escalated matters.
This role requires analyzing facts, preparing documents that meet internal and external deadlines, and adhering to company quality standards.
The ideal candidate will have excellent written and verbal communication skills, as well as the ability to understand complex consumer issues and company processes.
Responsibilities include:
- Tracking, investigating, and preparing responses to consumer complaints
- Overseeing and suggesting improvements to daily automated and manual processes
- Processing administrative materials and tasks
- Identifying and escalating issues that may be a risk to the company
**Requirements**
Education: High School Diploma
Experience: 1-2 years in Financial Services or a related field
Skills:
- Excellent written communication skills
- Ability to multi-task
- Proficiency with MS Office products
**Preferred Qualifications**
Education: Bachelor's degree in Business or a related field
Experience: 2+ years in Financial Services or Legal related field
Skills:
- Knowledge of FDCPA, FCRA, or other regulatory training
**What We Offer**
At Midland Credit Management, Inc., we prioritize work-life balance, support career growth, and provide benefits that promote overall well-being.
We strive to create a collaborative environment where employees feel valued and empowered to make a positive impact.
Join us in our mission to empower consumers and make a difference in the financial services industry.
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