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Cash Flow Recovery Specialist

hace 2 meses


San José, San José, Costa Rica Lonza A tiempo completo

At Lonza, a global leader in life sciences, we operate across three continents. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers.

The role of Commercial Credit Recovery Analyst is to manage a portfolio of assigned accounts, respond to correspondence, and make telephone contacts to ensure timely invoice payment, follow-up, and account resolution.

Key responsibilities:

Develop and implement a collection strategy to track all accounts properly and obtain promises to pay. Organize and prioritize customer calls to maximize collections on the largest customers/invoices based on established KPIs and SLAs.

Work with the commercial area to achieve organizational targets. Address and follow up disputes in a timely manner with the respective area.

Maintain relevant systems, collection calls, and invoice logs with status updates, follow-up details, promises to pay, and/or any other relevant information related to the collection effort.

Key requirements:

Advanced English level (spoken and written). Technical High School degree in Accounting or an advanced Bachelor's degree or equivalent in Accounting, Business, or a related field.

At least 1 year of experience within the related position, proven ability to negotiate with sales/customers, data analysis of credit reports, and order management processes. Highly preferred ERP (SAP) and intermediate Excel skills (including VLOOKUP's and pivot tables).

Our products and services have a positive impact on millions of people. We respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction of improving lives all around the world.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.