Customer Service Representative
hace 1 mes
About Our Team
We're a global organization of over 4,000 employees dedicated to helping consumers achieve financial recovery and build a better life. We prioritize hiring exceptional individuals who bring diverse perspectives, a collaborative spirit, and a passion for delivering breakthrough results.
The Service Desk Specialist will be responsible for answering calls, chats, and working on incidents and service requests. This role requires gathering all necessary information, documenting tickets, and selecting the proper categorization, with a major focus on First Call Resolution (FCR).
Key Responsibilities
- Answer phone calls and minimize abandoned calls, providing quick resolution to users while maintaining high customer satisfaction.
- Ensure proper documentation in every ticket and assign tickets to the relevant team for further troubleshooting.
- Act as the first point-of-contact for users, building relationships by providing accurate and timely information.
Requirements
- Required: Bachelor's degree in Computer Science
- Required: English language proficiency
- Required: 0-2 years of experience in a similar environment, with basic knowledge of AD, Windows, MS Office, and ITIL.
What We Offer
We prioritize work-life balance, professionalism, and community involvement. Our compensation and benefits programs focus on supporting employee development, recognition, and well-being.
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