Operations Manager, Content Publishing and Quality

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking an experienced Operations Manager to lead our Content Publishing and Quality team. The ideal candidate will have a proven track record of managing large teams and driving process efficiencies in a fast-paced environment.

Key Responsibilities

  • Manage a team of 20-25 members on tasks associated with content publishing, quality, and data labeling.
  • Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
  • Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
  • Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
  • Proactively gather, analyze, and share data with management to influence business decisions.
  • Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
  • Coach and develop the team on content moderation, data labeling, and management.
  • Work closely with tech teams to get all internal tool-related issues escalated and resolved.
  • Exhibit and drive a culture of putting customers first.
  • Ensure timely response to all escalations.

Requirements

  • Certified or trained in Lean Six Sigma methodology.
  • Experience and proficiency in post-house/studios industry in the content publishing or quality management domain.
  • Experience and understanding of digital media and/or digital video supply chain.
  • Experience in data analysis, either through professional experience or through educational qualification.
  • Ability to thrive in a dynamic and ambiguous environment.
  • Experience in content publishing, quality, and data labeling.
  • Willingness to work in a fast-paced, challenging environment.
  • Passionate about video content, online streaming platforms, online business, e-commerce.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Transform the Future of Entertainment with AmazonCome shape the next generation of how and what Amazon customers are watching. As an Operations Manager for DigiFlex team, you will drive strategy and execution for content coverage, quality, and international expansion.We are a dynamic group of entertainment enthusiasts based in Costa Rica, passionate about...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is seeking an experienced Content Operations Manager to lead our DigiFlex Operations team. This is an exciting opportunity to shape the future of content publishing and quality management for Prime Video.Company OverviewWe are a group of entertainment enthusiasts passionate about ensuring all our customers around the...

  • Operations Manager

    hace 1 mes


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Drive Business Growth as an Operations Manager at Amazon Support Services Costa Rica SrlAbout the Role:We are seeking a highly skilled Operations Manager to lead our content strategy team in Chennai and Costa Rica. As a seasoned team leader, you will be responsible for driving strategy and execution for content coverage, quality, and international...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Title: Content Operations Manager - International ExpansionAbout Amazon Support Services Costa Rica Srl:Amazon is a technology company at its core, and we're passionate about innovation. Our DigiFlex Operations team works with partners to ingest content using both partner-facing and internal technologies, ensuring every search, discovery, and playback...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Summary: We are seeking an experienced Operations Manager to lead our Digital Supply Chain team at Amazon Support Services Costa Rica Srl - B20. As a key member of our organization, you will be responsible for managing a team of 50-100 members and overseeing the publishing, quality, and data labeling processes for our digital media content.Main...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    At Amazon Support Services Costa Rica SRL, we're seeking a seasoned Operations Manager to drive strategy and execution for our Content Publishing, Quality, and International Expansion teams. This is a unique opportunity to shape the future of our digital media operations and lead highly operational teams.The ideal candidate will have a proven track record of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Join a dynamic team as a Content Quality Specialist for Amazon Prime Video. This role is ideal for individuals with 1+ years of experience in an English contact center environment, proficient in MS Office Excel package, and possessing strong analytical and logical skills.This position involves performing various tasks related to content quality for the video...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Are you a seasoned professional looking for a new challenge? We are seeking an experienced Content Operations Manager to join our team at Amazon Support Services Costa Rica Srl - B20. This is a unique opportunity to work on a high-profile project, shaping the future of entertainment and media.We are looking for a highly motivated and organized individual to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking an experienced Strategic Operations Manager to drive the expansion of our international content offerings. This is an exciting opportunity for a results-driven professional to join our team and contribute to shaping the future of entertainment.We are looking for a highly analytical and strategic...

  • Operations Team Lead

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Operations Team LeadWe are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing,...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    Job OverviewThe Boston Consulting Group (BCG) is seeking a highly skilled Content Strategist and Knowledge Manager to join our Corporate Finance & Strategy Practice Area. This individual will be responsible for developing and implementing content management strategies, capturing and organizing knowledge assets, and ensuring the highest quality standards in...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    As a Technical Account Manager I, you will lead the seamless ingestion of metadata throughout the digital and physical supply chain from publishers and content providers to end book readers. Our team is responsible for building relationships with book publishers and stakeholders worldwide to drive end-to-end integration of content within Amazon systems.Key...


  • San José, San José, Costa Rica Virtupartner A tiempo completo

    Virtupartner is seeking a highly skilled Digital Content Strategist to lead our content marketing efforts. This role will involve developing and executing a comprehensive content strategy that drives brand awareness, engagement, and lead generation.Key Responsibilities:Develop and implement a content marketing strategy aligned with business objectives,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Content Developer to join our team at Amazon Support Services Costa Rica Srl. The successful candidate will be responsible for managing complex content projects with a strong focus on quality and readability.About the RoleIn this role, you will work closely with global stakeholders to understand business priorities...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAmazon Support Services Costa Rica Srl is revolutionizing the way people watch movies and TV shows with Prime Video, offering millions of titles on-demand across various platforms. We're seeking a highly motivated Content Policy Operations Specialist to join our Prime Video Trust & Safety Operations team.Job OverviewThe estimated annual salary for...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Company Overview:Splunk is a leading provider of unified security and observability platforms. Our mission is to build a safer and more resilient digital world. We value happiness, passion, and individuality in our employees.Job Description:As a Web Marketing Publisher, you will be part of a dynamic team responsible for creating and publishing content on our...


  • San José, San José, Costa Rica Emerson A tiempo completo

    We are seeking a highly skilled Quality and Safety Manager to join our team at Emerson. As a key member of our organization, you will be responsible for ensuring compliance with quality assurance and safety processes.**Key Responsibilities:**Quality Assurance: Assist in company ISO activities, including quality management certification and surveillance...


  • San José, San José, Costa Rica L. L. Bean A tiempo completo

    Role OverviewWe invite enthusiastic individuals to collaborate with our team in driving digital content production that meets demand, profit, and file growth goals.This position involves working closely with partners to develop, edit, and publish customer-facing presentations efficiently. The successful candidate will also be responsible for executing online...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency.Key Responsibilities- Conduct manual reviews of global content policy compliance operations.- Make high judgement decisions on compliance actions.- Drive projects that...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Estimated annual salary: $55,000 USDAbout the Role:This is a full-time on-site position in San Jose, Costa Rica, for an experienced professional to work as a Content Metadata Quality Associate for Amazon's Prime Video catalog.Responsibilities:Perform various tasks related to content quality checks for the video catalog under general supervision.Utilize...