Operations Manager, Content Publishing and Quality

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking an experienced Operations Manager to lead our Content Publishing and Quality team. The ideal candidate will have a proven track record of managing large teams and driving process efficiencies in a fast-paced environment.

Key Responsibilities

  • Manage a team of 20-25 members on tasks associated with content publishing, quality, and data labeling.
  • Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
  • Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
  • Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
  • Proactively gather, analyze, and share data with management to influence business decisions.
  • Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
  • Coach and develop the team on content moderation, data labeling, and management.
  • Work closely with tech teams to get all internal tool-related issues escalated and resolved.
  • Exhibit and drive a culture of putting customers first.
  • Ensure timely response to all escalations.

Requirements

  • Certified or trained in Lean Six Sigma methodology.
  • Experience and proficiency in post-house/studios industry in the content publishing or quality management domain.
  • Experience and understanding of digital media and/or digital video supply chain.
  • Experience in data analysis, either through professional experience or through educational qualification.
  • Ability to thrive in a dynamic and ambiguous environment.
  • Experience in content publishing, quality, and data labeling.
  • Willingness to work in a fast-paced, challenging environment.
  • Passionate about video content, online streaming platforms, online business, e-commerce.


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