Operations Manager, Content Publishing and Quality
hace 7 días
Job Summary
We are seeking an experienced Operations Manager to lead our Content Publishing and Quality team. The ideal candidate will have a proven track record of managing large teams and driving process efficiencies in a fast-paced environment.
Key Responsibilities
- Manage a team of 20-25 members on tasks associated with content publishing, quality, and data labeling.
- Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
- Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
- Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
- Coach and develop the team on content moderation, data labeling, and management.
- Work closely with tech teams to get all internal tool-related issues escalated and resolved.
- Exhibit and drive a culture of putting customers first.
- Ensure timely response to all escalations.
Requirements
- Certified or trained in Lean Six Sigma methodology.
- Experience and proficiency in post-house/studios industry in the content publishing or quality management domain.
- Experience and understanding of digital media and/or digital video supply chain.
- Experience in data analysis, either through professional experience or through educational qualification.
- Ability to thrive in a dynamic and ambiguous environment.
- Experience in content publishing, quality, and data labeling.
- Willingness to work in a fast-paced, challenging environment.
- Passionate about video content, online streaming platforms, online business, e-commerce.
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