HR Operations Manager, Global Process

hace 6 horas


San José, San José, Costa Rica Pfizer A tiempo completo

About Pfizer

Pfizer is a global pharmaceutical company dedicated to delivering innovative healthcare solutions that improve lives.

Job Summary

We are seeking an HR Operations Manager, Global Process to join our team. This role will be responsible for managing the administrative aspects of our Core HR Services team, ensuring seamless operations and high-quality service delivery.

About the Role

The successful candidate will be responsible for:

  • Managing the administrative aspects of the Core HR Services team, including process improvements and system implementations
  • Collaborating with stakeholders to identify and prioritize business needs and implement solutions
  • Providing support to the CHRS FUSE team in implementing changes to the Case Management System
  • Administering IBM resources in the Get Access System, ensuring proper creation, termination, and renewals
  • Owning the design, functionality, and Continuous Improvement process for PCSC operations
  • Overseeing Pfizer Training requirements for IBM agents
  • Acting as Back-up for CHRS team on Fuse Agile Squads
  • Supporting gathering of requirements and submitting requests via Squad/PMO
  • Supporting the testing of requirements submitted
  • Acting as Back-up on CHRS for Fuse release governance PMOs
  • Completing CHRS impact assessments for Fuse releases and assisting with implementation activities
  • Partnering with collaborators for communications and training requirements related to Fuse
  • Completing BAU processes for use of Fuse (i.e., Admin activities for skills)

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree or equivalent in HR Admin / Technology or another related field
  • A minimum of 3 years of experience supporting HR Operations related activities in a Shared Services environment
  • Demonstrated experience collaborating with third-party vendor(s) and stakeholders to improve service performance
  • Experience initiating and leading continuous improvement activities
  • Ability to work independently and in a team, manage multiple priorities, and work in a matrixed, global environment
  • Proficient in English spoken and written

About Us

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job OverviewPfizer is seeking a seasoned Global Process Excellence Manager to join its Global Business Services (GBS) and Transformation group. This role will enable a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for global core HR administration processes design and implementation.


  • San José, San José, Costa Rica Grupo Stt A tiempo completo

    OverviewGrupo Stt is a global organization dedicated to delivering exceptional service and support to its customers. As a Support Professional for Global HR Operations, you will play a vital role in ensuring the smooth functioning of our HR processes.ResponsibilitiesProvide expert support and guidance on HR-related activities, including recruitment,...


  • San José, San José, Costa Rica Pae Costa Rica A tiempo completo

    Páe Costa Rica is seeking a highly skilled and experienced Strategic HR Operations Manager to lead our Human Resources Operations Service Center. This role will be responsible for ensuring the highest level of service quality to our clients based on current policies and procedures.The successful candidate will serve as the liaison between our Subject Matter...

  • HR Process Manager

    hace 3 días


    San José, San José, Costa Rica Grupo Stt A tiempo completo

    **About Grupo Stt**: As a leading provider of Integral Solutions in Outsourcing, we pride ourselves on delivering exceptional HR services to our clients.**Job Description:**We are seeking an experienced HR Assistant to join our team. The successful candidate will be responsible for processing employee records in our internal databases, creating new accounts...


  • San José, San José, Costa Rica Elements Global Services A tiempo completo

    Elements Global Services is a pioneering HR Technology and Services Company that's revolutionizing the way employers expand and manage employees globally. Our mission is straightforward: to simplify global expansion through cutting-edge technology that breaks down the barriers of globalization, enabling our customers to quickly enter new markets, onboard...


  • San José, San José, Costa Rica Intel A tiempo completo

    At Intel, we foster a culture of innovation and collaboration that drives us to push beyond the boundaries of what is thought possible.In this role, you will have the opportunity to work in a dynamic, global organization with presence in three main regions: Europe, Asia, and America.The Global Integrated Services organization is comprised of over 100 people...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About UsAmzn Support Srvcs Costa Rica is a leading technology company with a strong presence in the region. Our mission is to deliver exceptional customer experiences through innovative solutions.Job SummaryWe are seeking a highly motivated and experienced HR Process Lead to join our team in Costa Rica. As a key member of our HR Centralization team, you will...


  • San José, San José, Costa Rica World Vision International A tiempo completo

    Company OverviewWorld Vision International is a renowned organization dedicated to helping vulnerable children overcome poverty and experience fullness of life. With over 70 years of experience, we have established ourselves as a leader in the humanitarian sector. Our mission is to follow our Lord and Savior Jesus Christ's command to love our neighbors as...


  • San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Moody's Investors Service, among the world's most respected and widely utilized sources for credit ratings and research, empowers people to make better decisions and achieve brighter futures.We bring out the best in our products and our people by focusing on Excellence and embodying behavioral qualities such as Integrity, Responsiveness, Collaboration,...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job OverviewPfizer seeks a highly organized and detail-oriented HR Operations Specialist to join our team. This role is responsible for executing key operational components of the recruitment and onboarding processes, including interview scheduling, coordination, and logistics.


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a global leader in Business Process Management, serving 400+ clients across various industries. With operations in North America, South America, and Europe, we leverage our expertise to drive agility and excellence in business processes.Our MissionAt WNS, our mission is to enable clients to outperform through our...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the Role">We are seeking a highly skilled Senior HR Operations Specialist to join our Amzn Support Srvcs Costa Rica team. As a key member of our HR Shared Service Center, you will play a crucial role in maintaining and managing digital and physical personnel files, partnering with diverse teams to deliver exceptional day-one experiences for new...


  • San José, San José, Costa Rica Oocl Usa Inc A tiempo completo

    Job OverviewOocl Usa Inc is seeking a skilled Global Logistics Operations Manager to lead our North America based customer service team.


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a leading Business Process Management (BPM) company that delivers business value to over 400 global clients across various industries. With a strong presence in multiple countries, WNS offers operational excellence and deep domain expertise to drive agility and excellence into its clients' business processes. SalaryThe...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYPfizer seeks a skilled Workday Functional Testing Professional to join its Finance & GBS Colleague Solutions team. As a key member of the team, this individual will be responsible for planning and executing country-specific, regional and global Workday Functional testing efforts.The role requires assessing impacts of requirement changes,...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY- The Senior Global HR Reporting Services Analyst role is part of the GBS Colleague Solutions Team and is primarily responsible for designing, developing, testing, and troubleshooting activities related to HR Reporting and Dashboarding Solutions in Workday and SAP Business Objects.- This position will report to the GBS, Global HR Reporting...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    **Company Overview:**Mondelēz International is a multinational confectionery, food and beverage company operating globally. Our Latin America region consists of four business units: Brazil, México, Southern Cone (Argentina, Uruguay and Paraguay) and WACAM (12 South American countries and the U.S. territory of Puerto Rico). We have around 20,000 passionate...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company Overview">Amzn Support Srvcs Costa Rica is a leading global e-commerce company that has significantly expanded its product offerings and international sites since its inception in 1995. As the global leader in e-commerce, we strive to be Earth's most customer-centric company, where customers can find and discover virtually anything they want to buy...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled International Transfer Operations Manager to lead our Transfers Ambassador Team.This is a challenging role that requires strong analytical skills, excellent communication and project management abilities, and the ability to work effectively in a fast-paced environment.About Amzn Support Srvcs Costa...

  • Senior Manager

    hace 7 días


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Overview: Amazon Support Services Costa Rica Srl is seeking a seasoned Senior Manager to lead our Global Operations team and support the Prime Video Trust & Safety team.About the Role:We are looking for an innovative and analytical professional to devise operational and business goals that focus on end-customer impact, productivity, accuracy, and...