HR Operations Manager, Global Process
hace 6 horas
About Pfizer
Pfizer is a global pharmaceutical company dedicated to delivering innovative healthcare solutions that improve lives.
Job Summary
We are seeking an HR Operations Manager, Global Process to join our team. This role will be responsible for managing the administrative aspects of our Core HR Services team, ensuring seamless operations and high-quality service delivery.
About the Role
The successful candidate will be responsible for:
- Managing the administrative aspects of the Core HR Services team, including process improvements and system implementations
- Collaborating with stakeholders to identify and prioritize business needs and implement solutions
- Providing support to the CHRS FUSE team in implementing changes to the Case Management System
- Administering IBM resources in the Get Access System, ensuring proper creation, termination, and renewals
- Owning the design, functionality, and Continuous Improvement process for PCSC operations
- Overseeing Pfizer Training requirements for IBM agents
- Acting as Back-up for CHRS team on Fuse Agile Squads
- Supporting gathering of requirements and submitting requests via Squad/PMO
- Supporting the testing of requirements submitted
- Acting as Back-up on CHRS for Fuse release governance PMOs
- Completing CHRS impact assessments for Fuse releases and assisting with implementation activities
- Partnering with collaborators for communications and training requirements related to Fuse
- Completing BAU processes for use of Fuse (i.e., Admin activities for skills)
Requirements
To succeed in this role, you will need:
- A Bachelor's degree or equivalent in HR Admin / Technology or another related field
- A minimum of 3 years of experience supporting HR Operations related activities in a Shared Services environment
- Demonstrated experience collaborating with third-party vendor(s) and stakeholders to improve service performance
- Experience initiating and leading continuous improvement activities
- Ability to work independently and in a team, manage multiple priorities, and work in a matrixed, global environment
- Proficient in English spoken and written
About Us
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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