HR Process Specialist, Employee Transitions

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

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Amzn Support Srvcs Costa Rica is a leading global e-commerce company that has significantly expanded its product offerings and international sites since its inception in 1995. As the global leader in e-commerce, we strive to be Earth's most customer-centric company, where customers can find and discover virtually anything they want to buy online.

We hire the world's brightest minds and offer them an environment in which they can relentlessly improve the experience for our customers. Our mission is to provide a world-class employee experience, and we are looking for a skilled Process Lead to join our HR team.

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Job Description

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The Process Lead will specialize in employee movements as part of the employee life cycle, focusing on answering questions and processing transactions in HR systems from various contacts, including HR, Compensation, Recruitment, Managers, and Employees. This role involves handling transfer cases for the region or work streams assigned, balancing workload, and prioritizing tasks.

The successful candidate will also assist with training and communication to HR partners and Amazon employees to build consistency and encourage self-service. They will work one-on-one with employees while maintaining successful partnerships with HR Business Partners and other stakeholders to provide a world-class employee experience.

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Required Skills and Qualifications

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To succeed in this role, you will need exceptional customer service, communication, and organizational skills, as well as superior attention to detail and ability to prioritize. You should have 2+ years' experience in HR transactional processes and be fluent in English, both verbally and written.

You will be responsible for managing confidential and sensitive employee information and adhering to strict confidentiality standards. Additionally, you will communicate with leadership and specialists about areas of opportunity in the process, assist with training for new team members, and support project handling and reporting tasks.

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Benefits

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We offer a dynamic and fast-paced work environment where you can grow your skills and career. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we would like to hear from you.



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