Talent Acquisition Lead for Global Employee Services

hace 2 días


San José, San José, Costa Rica Lonza A tiempo completo
Company Overview

Lonza is a global leader in life sciences operating across three continents. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers.

Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. We respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

Job Description

The Talent Acquisition Lead for Global Employee Services position is responsible for driving Country transitions by the Global HR Operations model, team management and development, and driving quality and SLA compliance.

You will be responsible for ensuring the team delivers accurate and timely HR administrative support to stakeholders such as new starters, current employees, managers, and the HR community, ensuring adherence to HR procedures and processes.

  • Lead and develop a team of Team Leaders and HR Coordinators, responsible for the overall direction, performance management, coordination, and evaluation of the team.
  • Manage the team and ensures high-service delivery and execution.
  • Ensure operations according to defined KPIs and SLAs.
Key Responsibilities:

• Owns and oversees the transition of administrative services from countries within each region into the Costa Rica Hub; providing trackable project plans and regular updates to the key stakeholders.
• Create and leverage metrics to analyze and monitor operations to ensure a high level of customer service, efficiency, and compliance.
• Interacts and works closely with other HR Services teams and the wider HR Community to deliver best-in-practice services to the Business.
• Drive continuous improvement to increase productivity, quality, and service.

Required Skills and Qualifications

Advanced English language, both written and verbal. German, French, Dutch or Italian language is a plus. Bachelor's degree in HR, Administration, or a related field. Proved experience using Lean Six Sigma methodology. Green Belt required.

Benefits

We offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.



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