Senior Manager

hace 2 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Overview: Amazon Support Services Costa Rica Srl is seeking a seasoned Senior Manager to lead our Global Operations team and support the Prime Video Trust & Safety team.

About the Role:

We are looking for an innovative and analytical professional to devise operational and business goals that focus on end-customer impact, productivity, accuracy, and quality. The ideal candidate will assist in establishing measurement, reporting, and process excellence indicators for effective accomplishment of goals in core processes.

Main Responsibilities:

  • Support in devising operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.
  • Assist in establishing measurement, reporting, and process excellence indicators for effective accomplishment of goals in core processes.
  • Set appropriate operational and people goals for the team at all levels and hold them accountable.
  • Own processes, staffing, metrics, and business updates for the function.
  • Think long-term and establish scalable/modular processes for easy adaptation to business scope changes.
  • Proactively identify tool and system requirements that reduce operational defects.
  • Work with inter-functional teams to streamline processes and drive process excellence along with Program and Tech teams.
  • Partner with Business teams to gather customer feedback/requirements and develop headcount operational models, workforce planning, and productivity mechanisms that scale with the business' growth in volume, complexity, and global geographic dispersion.
  • Manage, coach, and develop a strong team of Risk Managers.

Requirements:

  • Bachelor's degree or equivalent working experience.
  • 5+ years of experience managing operations and using data and metrics to design strategies, identify, and implement improvements.
  • 5+ years of experience managing teams of 100+ employees.
  • 5+ years of experience working cross-functionally and cross-regions and international countries.
  • English language proficiency.
  • Experience engaging and influencing Senior Executives.

Preferred Qualifications:

  • Master's degree or equivalent working experience.
  • Experience managing global teams of 500+.
  • Experience defining product/program roadmaps and requirements.
  • Experience with digital video streaming and/or customer-facing user interfaces.

Benefits:

  • An estimated annual salary range of $120,000-$180,000, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The opportunity to work with a dynamic team and contribute to the success of Amazon Support Services Costa Rica Srl.

Location: San Jose, Costa Rica



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